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Advancing customer experience solutions at World CX Summit and Awards

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Mumbai, India, 5th June 2024, ZEX PR WIREThe 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and innovations that are reshaping how businesses approach the customer experience space.

The event explored crucial topics that have been dominating the CX space ranging from amplifying CX through martech, enhancing CX through automation, personalised CX through conversational AI, AI-led intelligent CX workflows and more.

Among the insightful sessions during the summit was the tech talk on ‘Reimagine Customer Experience with GenAI’ by Santosh Rao, Technology Leader – Client Engineering, IBM, and Buvana Iyer, Technology Leader- Client Engineering, IBM. The discussion focused on how the integration of AI-based tools are reshaping the customer experience lifecycle.

Another notable session was the panel discussion on “Revolutionizing Customer Experience: Navigating the Era of Digital Transformation”. Moderated by Ninad Raje, Chief Information & Transformation Officer, Chief People Officer, HealthAssure, deliberated on how subscription-based models have reshaped consumer behaviour and expectations. Fellow panellists, Lavanya Pachisia, Chief Operating Officer, Zivame; Keshav Evani, President – Digital Banking, YES Bank, and Suraj Shetty, Head of Customer Experience and Learning Development, Ring, provided key insights on how the integration of emerging technologies such as the metaverse, robotics, and marketing automation lead to exceptional customer experiences and increased ROI.

Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India – South Asia, IBM, the Lead Partner of the event, reflected on his experience, stating, “I found the summit experience to be excellent, primarily due to the format in which it was conducted. The panel discussions, where various clients shared their experiences and insights on adopting GenAI, were particularly enlightening. Additionally, during my session on leveraging GenAI to reimagine the customer experience, there were engaging questions and interactions, indicative of the high level of attendance and participation in the sessions.”

Anvesha Poswalia, Head of Digital & E-commerce, Unilever, said,” it’s been an amazing experience. I’m truly elated by the incredible people I’ve met and the engaging discussions we’ve had, including the independent ones.”

Delnaaz Irani, Associate Director – Customer Experience, GSK, added, “the overall experience of the Summit was truly exciting. You get to learn a lot of new things, especially within your specific industry. Typically, you’re so focused on your day-to-day tasks that attending summits like this expands your horizons.”

Lalit Khosa, Head of Growth & BFSI Strategy, Exotel, further added “the World CX Summit and Awards was truly exceptional. The articulation of the event, the sharing of growth strategies by customers, and the well-aligned networking sessions were all superb. It was a wonderful experience to engage in such meaningful conversations.”

Naveen Bharadwaj, the CEO of Trescon, expressed, “during our research in preparation for this summit, our community of CX leaders highlighted a pressing demand for innovative solutions and services, that shaped our strategic priorities and focus for this event’s agenda. We are committed to advancing our community’s objectives by fostering effective deal flow between vendors and key decision-makers. Through intelligent and strategic collaborations, we aim to support our ecosystem in achieving their goals.”

The event culminated in the prestigious Top 100 CX Leaders Awards and Top 30 Marketing Leader Awards ceremony, honouring the top leaders and marketers for their exceptional contributions to innovation and excellence.

The World CX Summit has become an essential platform for knowledge exchange, collaboration, and business growth within the CX community. Through focused discussions on conversational AI and MarTech, the summit explored practical strategies for implementing these solutions and shaping the digital future in India’s technological landscape.

The 11th edition of the World CX Summit was brought to you by:

– Lead Partner: IBM

– Platinum Partner: Exotel

– Gold Partner: Kore.ai;

OneXtel – Bronze Partners:

Limechat – Awards Partner: Gupshup

About Trescon

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com

For media inquiries and further information, please contact:

Vishal S S

Media, PR and Corporate Communications Executive

Trescon Email: vishals@tresconglobal.com

Mobile: +91-7358680951

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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Franklin Morgan & Associates Successfully Represented in DIAC Arbitration for $113M Award

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New York, NY, 1st August 2025, Franklin Morgan & Associates is proud to announce that in a recent ruling, the Dubai International Arbitration Centre (DIAC) has awarded the firm $113 million in a cross-border commercial dispute. The case created a big stir in the legal community not only because of the scope of the dispute, but also for how it positioned Dubai to the world as a high-value destination for international arbitration.

The arbitration was led by Dr. Shaun Gregory Morgan, a professional with expertise in both legal and financial sectors and decades of experience across various jurisdictions. Although all information about the case and the tribunal decision are protected under DIAC protocol, insiders have confirmed that multiple regulatory and legal frameworks were involved in the case. The process was long and exhaustive, and the tribunal only reached its conclusion after extended arguments from both parties discussing complex matters such as contract enforcement, commercial liabilities, and cross-jurisdictional compliance.

Why is this arbitration such a big deal?

To understand the importance of this ruling, we first need to understand the stature of the institution offering it. The Dubai International Arbitration Centre, aka DIAC, was established in 1994 for resolving complex conflicts in the commercial space, mainly in the Middle East and broader international markets. Backed by the Dubai government, it is trusted by a major section of multinational corporations, governments, and global investors for neutral, efficient, and enforceable arbitration services. Cases that land at DIAC are often complex, cross-jurisdictional, and high-stakes; both financially and reputation-wise.

So, when the DIAC tribunal presents an award of $113 million for a high-profile case, along with the legal victory, it also signifies an appreciation for the intelligence of strategy, integrity of case-handling, and the ability to manage complex disputes. Indeed, most arbitration decisions stay private, but when large sums are involved, they can highlight wider trends in how international disputes are being handled. Legal experts say the size of the award and the proficiency of the process for the case in question could influence how future cross-border disputes are managed in the Gulf region.

Details of the Case

Although DIAC has overseen several sizable settlements in the past, this particular ruling is amongst the largest in its history, capturing the attention of many. There were extensive contractual arrangements involved in the dispute that the legal team had to go through a number of different regulatory channels to get interpreted. The specifics of the dispute have not been publicly disclosed, in line with DIAC’s confidentiality standards. Nevertheless, insider sources have confirmed that it involved multiple claims from several parties, financial transactions across different legal systems across borders, and complicated contracts that required long and detailed arbitration proceedings. The $113 million award reportedly took months of reviewing evidence and back-and-forth legal arguments in front of a panel.

“This was no easy contract dispute. For the regulatory issues alone, it crossed three jurisdictions. We needed to go deep into financial instrumentations and their treatment under international commercial law just to scratch the surface of the matter”, said Dr. Shaun Gregory Morgan, the lead representative for the case. He added that the biggest challenge was aligning the contractual requirements with different local rules and compliance standards.

It is to be noted however that Dr. Morgan and his team’s ability to combine financial expertise with regulatory insight played a key role in shaping the case’s outcome. This also points out how disputes are becoming more interdisciplinary now and, therefore, so are the requirements for their resolutions.

DIAC’s Growing Role in Global Arbitration

Once viewed primarily as a regional forum, the Dubai International Arbitration Centre has increasingly been operating at a much more intercontinental level. The shift is evident not only in terms of the cross-border disputes it administers, but also in the evolving legal frameworks it applies. With ongoing reforms, updated procedural rules, and growing participation from international counsel, DIAC appears to be moving toward a much greater global relevance.

In addition, this $113 million case resolved in the forum now also serves as a benchmark to illustrate the neutrality of the DIAC platform and its enforceability for resolving high-stakes commercial disputes. It is already prompting many businesses, particularly those in Asia, Africa, and the Gulf, to reassess their approach to international contracts. Experts believe that the ruling will influence the structure of all future contracts, especially for companies operating across the region.

The case’s sheer scale, multifaceted nature, and the sizable award have turned it into a huge topic of discussion among all arbitration forums and legal think tanks. So far, no appeals or follow-up proceedings have been reported to be filed. Till now, the award stands uncontested as well. However, legal professionals, investors, and arbitration bodies worldwide are keeping a close watch on the award details and how it may influence subsequent enforcement actions and contract standards across sectors.

 

Media Details

Name- Franklin Morgan Law P.A

Email- law@franklinmorganlaw.com

Phone-  +1-212 202 8535

Website- franklinmorganlaw.com

Address- Level 27, 152 West 57th Street, New York NY 10021

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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Press Release

Mint Miner Launches XRP Cloud Mining Contracts, Opening a Low-Entry, High-Yield Model

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New York, USA, 1st August 2025, ZEX PR WIRE, Mint Miner, the world’s leading intelligent cloud mining platform, officially launched its new XRP Cloud Mining Contracts, offering crypto asset holders a more flexible, environmentally friendly, and hardware-free passive income method. With XRP’s popularity continuing to rise, driven by the craze for cross-border payments and ETFs, the launch of these contracts is timely, marking the deepening of the “cloud income” era for digital assets.

 Mint Miner

Turning XRP into Daily Cash

As a highly liquid cryptocurrency with low transfer costs, XRP has recently gained favor with both institutional and retail investors. Mint Miner’s newly launched XRP Cloud Mining Contracts allow users to purchase cloud computing power directly with XRP, without the need to convert it to BTC or fiat currency. This reduces transaction friction and significantly improves asset operation efficiency.

Mint Miner uses a smart contract mechanism to automatically allocate user-deposited XRP to green energy mining data centers deployed in North America and Europe. This platform generates stable daily returns, which are automatically returned to user accounts, truly achieving “deposit, earn.”

Mint Miner’s three core advantages redefine the cloud mining experience.

Zero barriers to entry: No need to purchase mining machines, configure power, or configure network. Register and receive $15 worth of trial computing power, making it easy for even novice users to get started.

AI-driven yield optimization: A built-in AI algorithm analyzes mining pool market conditions in real time and adjusts mining strategies to help users maximize XRP mining returns. Platform data shows that this optimization mechanism can increase average returns by 32-65%.

Green and compliant, secure hosting: All mining nodes are powered by 100% renewable energy and meet North American and EU energy compliance standards. Combined with cold wallet storage and 24/7 risk monitoring, user assets are securely protected.

How to start using XRP to activate Mint Miner cloud mining

  1. Log in to the official website using your browserRegister for a Mint Miner account. You will receive $15 upon successful registration.

  2. Deposit XRP (50 XRP is enough to participate) into your platform account and purchase a cloud computing contract that suits you.

Some cloud computing contracts are listed below:

 Mint Miner Cloud Mining Contract

 View more Mint Miner cloud mining contracts

  1. After successfully purchasing, the system will automatically mine for you using the platform’s mining machines. Revenue will be calculated in USD and sent to your account. You can withdraw XRP (or other cryptocurrencies) to your wallet address.

View daily earnings, purchase cloud computing contracts, and withdraw funds anytime on your phone.

XRP + Mint Miner Cloud Mining: A Profitable Tool for the Modern Era

With major asset managers planning to launch XRP ETFs, XRP is gradually evolving from a payment tool to a “bond-like” income-generating asset. Mint Miner’s XRP mining contracts align perfectly with this trend, offering an alternative financial instrument that generates cash flow through on-chain operations, independent of price fluctuations.

Financial analysts point out that “In the current environment of seeking stable returns, XRP cloud mining may become an ideal supplement to ETF allocations, especially for long-term holders seeking to ‘value-add’ their assets.”

About Mint Miner: Mint Miner is a UK-based blockchain cloud mining platform specializing in providing AI-driven, green energy-powered cloud computing services. With over 5 million registered users in over 180 countries, the platform supports cloud mining of major cryptocurrencies such as BTC, ETH, XRP, and DOGE, striving to create a “digital asset cash flow portal accessible to everyone.”

Contact Us

Official website: https://mintminer.com/

Official email: info@MintMiner.com

Disclaimer: The information provided in this press release does not constitute an investment solicitation, nor does it constitute investment advice, financial advice, or trading recommendations. Cryptocurrency mining and staking involve risks and the possibility of losing funds. It is strongly recommended that you perform due diligence before investing or trading in cryptocurrencies and securities, including consulting a professional financial advisor.

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BTCMiner Cloud Mining Platform Stands Out as the Most Stable Choice in the Volatile Second Half of 2025

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A recent announcement from the U.S. government revealed plans to implement a new tariff policy across several major trading countries, effective August 1, 2025, with tax rate increases ranging from 15% to 20%. This policy is widely seen as adding further pressure to the global economy, particularly amid ongoing challenges like high inflation and consumer spending contraction.

Economists are concerned that this new round of tariffs could disrupt global supply chains and negatively impact traditional investment markets, such as real estate, gold, and stocks. As a result, investors are increasingly turning to the cryptocurrency sector to explore alternative assets with greater resilience to market volatility.

In July, the U.S. government officially approved a policy allowing pension funds to allocate investments to cryptocurrency assets. This decision not only legitimizes the crypto market for compliant funds but also signals the U.S.’s shift toward becoming a global hub for crypto finance.

Analysts suggest this policy could unlock hundreds of billions of dollars in potential investment, providing long-term upward momentum for major cryptocurrencies like Bitcoin, Ethereum, and XRP.

A spokesperson for BTCMiner, a leader in the cloud mining industry, said: Many investors still don’t know much about cloud mining?

  • Traditional Mining: Requires purchasing mining equipment, securing electricity, setting up systems, and troubleshooting issues, which is costly and technically complex.
  • Cloud Mining: Involves purchasing contracts on a platform, placing orders with one click, and letting the platform handle operations and settle profits every 24 hours.

The spokesperson also introduced some platform advantages:

  1. In order to help more new users join with zero threshold, new users will enjoy a $500 reward upon registration, creating a platform where everyone can participate in the growth of crypto assets
  2. The only network that launches principal and interest guaranteed contracts, orders are placed to lock principal and interest, and are not affected by market fluctuations
  3. Support BTC, ETH, USDT, XRP, TRX Recharge and withdrawal of mainstream crypto assets, daily automatic settlement, withdrawals in seconds
  4. Users do not need to buy mining machines or set up mining farms. The platform runs automatically and is intelligently scheduled, making it easy for everyone to mine
  5. Computing power is deployed in green energy mines such as hydropower, wind power, and solar energy, which is low-carbon and environmentally friendly, responding to the global trend of sustainable development
  6. 7×24 hours online customer service, supporting multi-language services, no matter where you are, you can get professional assistance and security

Joining the BTCMiner platform is very simple:

Getting started is straightforward:

  1. Visit the official website to register: https://btcminer.cfd.
  2. Choose a contract from dozens of flexible options tailored to various investor needs. Platform data indicates that 1-30 day contracts are the most popular.
  3. After placing an order, profits are automatically settled within 24 hours. Users can monitor earnings, order transactions, and withdrawals in real-time via the dashboard.

New users can also purchase multiple contracts at the same time. Each contract runs and settles independently

Some BTCMiner contracts are displayed: Click here to view more contracts and details

BTCMiner also launched an invitation reward system. Not only can you get income by purchasing contracts, but you can also get extra rewards by inviting friends to join

With Bitcoin expected to break through $150,000 this year, BTC Miner cloud mining has opened the door to digital wealth for ordinary people

Join now, it is the best time to grasp the trend and participate in the global wealth redistribution

 

Media Contact

Company Name: BTCMiner

Location: London, UK

Website: https://btcminer.net

Contact Email: info@btcminer.net

Contact Person: Victoria Langford 

 

Disclaimer

This article is for informational purposes only and does not constitute investment, financial, or legal advice. Cryptocurrency mining and investing carry significant risks, including price volatility and potential loss of funds. Past performance is not indicative of future results. Readers should conduct thorough research and consult professionals before making decisions. The author(s) and publisher(s) are not liable for any losses.

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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