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Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots

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–News Direct–

Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships.

With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the CX industry.

Today, customers are still primarily required to call 800 numbers and punch numbers into an interactive voice response (IVR) whenever they need to communicate with businesses. For customers, phone calls are an outdated and frustrating experience, and for businesses, theyre an expensive and unscalable method of communication. Meanwhile, businesses are seeing 10x traffic on their website and apps while experiencing declining call center traffic.

Technology advancements in CX have typically focused on operational savings driven by cloud migration and agent support tools, but have often neglected the end customer. Zingly rectifies this imbalance by providing customers with Zingly-Roomsa patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.

Zingly enables businesses to offer a fresh customer experience
Zingly enables businesses to offer a fresh customer experience

This is driven by the companys Generative AI product technologies, including Relationship-AI and Zingly-Buddy. Zingly focuses on eliminating friction and accelerating engagement use cases like customer acquisition, onboarding, customer service and success, and many more. This is done through a modern no-code-low-code platform that integrates into any tech stack (CRM, existing contact center technologies, customer support systems, and core operations) and intelligently combines cutting-edge Generative AI, humans, and data. The end result is an innovative collaborative space that can scale to support service and sales operations for businesses of all sizes, while providing hyper-personalization for customers.

Zingly.ai Founders: (L to R) John DAmour, Gaurav Passi and Piotrek Chojnowski
Zingly.ai Founders: (L to R) John DAmour, Gaurav Passi and Piotrek Chojnowski

Founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, Zingly was born out of a recognition that traditional contact center solutions were becoming obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Passi teamed up with seasoned CX, CRM, and CCaaS leaders from Five9, Talkdesk, and Glia to launch Zingly.

Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together, said Gaurav Passi, CEO and founder of Zingly.

Zingly represents a significant leap forward from the traditional trade-off between personalization and scalability in CX. While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheaper, and more secure than both 1-800 numbers and conversational AI chatbots added Gaurav Passi.

Currently focusing on high-value industries such as financial services, healthcare, and product companies, Zingly is able to help organizations modernize their customer experience seamlessly by integrating with their existing technology stacks. As an example, Zingly is working with a Fortune 500 provider to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. Most importantly, it allowed them to innovate on top of their core infrastructure like Salesforce and Avaya without any disruption.

To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward looking Fortune 500 design partners was required for such a revolution, said Zeus Kerravala, Principal Analyst, ZK Research.

The vision presented by Zingly happens once in a decade. We are excited to partner with the team right from its inception, said Gaurav Manglik of WestWave Capital. While Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square added: What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day 1. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.

Looking ahead, Zingly is rapidly expanding its teams in data science and engineering, sales, and marketing with plans to double its headcount by the end of next year. On track to be driving millions of quality customer interactions this year, Zingly is accelerating its mission to help companies collaborate with their customers and build relationships bigger than business.

About Zingly

Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.

Zingly serves businesses across multiple industries including Banking and Financial Services, Insurance, Education, and Healthcare. Visit https://www.zingly.ai/ to learn more.

About WestWave Capital

Deep-Tech takes deep partnerships. Founded by former entrepreneurs, WestWave knows that founders need more than just capital. WestWave Capital invests in market defining pre-seed, seed and series A enterprise start ups.

About Dell Technologies Capital

DTC invests in determined early-stage founders who push the envelope on technology innovation for the enterprise, connecting them to the capital, expertise, and customers they need to take a company from start to scale. Since its inception in 2012, DTC has backed more than 150 startups, a list that notably includes Arista Networks, Cylance, DocuSign, Exotec, JFrog, MongoDB, Nasuni, Netskope, Nutanix, Nuvia, Redis, Xometry, and Zscaler. DTC has offices in Palo Alto (HQ), Boston, and Tel Aviv.

About Scribble Ventures

Scribble Ventures is an early-stage venture firm started by operators and investors from Instagram, Twitter, & A16z. We invest in Pre-Seed and Seed, and write initial checks of up to $1.5M. This allows Scribble to collaborate and co-invest with other angel investors and early-stage funds, so founders can bring the best partners into their round. We work closely with our founders alongside The Scribble Network – a curation of world-class operators across sectors and stages – for guidance on product, growth, hiring, fundraising, and more. We arent just investors to our founders – we are teammates. More info: scribble.vc

About Formus Capital

Formus Capital is a global technology investment firm backed by a network of family offices across various sectors & geographies. Our mission is to partner with exceptional, mission driven teams transforming industries and building world-impacting companies.

About Geekdom Fund

Geekdom Fund is a venture capital fund that invests in early stage tech startups led by the strongest founders. Our partners are in the trenches with our companies. Whether it be hiring, channel development, fundraising, executive coaching, or brainstorming sessions with your team, our goal is to help founders avoid costly mistakes and make high impact decisions.

Array Ventures

Array Ventures invests in founders passionate about solving problems for businesses. We partner from first round of your journey and help companies hone their go-to-market /10x growth journey.

About Firebolt Ventures

Firebolt Ventures is a venture capital firm focused on all things software (enterprise b2b application/infrastructure layers, fintech, consumer) to help extraordinary founders build enduring companies. We partner with founders early, invest throughout the lifecycle of the company and aim to be your most impactful investor.

About Burst Capital

Burst Capital invests in early-stage software and service companies, primarily those with marketplace and SaaS business models. As operators turned investors, we provide our portfolio company founders with on-call operating advice as we support their rapidly scaling businesses.

Contact Details

Zingly

Bilal Mahmood

+44 7714 007257

b.mahmood@stockwoodstrategy.com

Company Website

https://www.zingly.ai/

View source version on newsdirect.com: https://newsdirect.com/news/zingly-launches-a-bold-ai-driven-future-of-customer-experience-for-a-world-beyond-1-800-calls-and-chatbots-916452925

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Press Release

Trust Signal Expands to MENA to Strengthen Enterprise and Startup Communications

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Dubai, UAE, February 19th, 2026, ZEX PR WIRE, The MENA region today represents one of the world’s most digitally dynamic regions. Several GCC markets report smartphone penetration rates above 90%, while governments are deploying multi-billion-dollar investments to accelerate national digital transformation programs, including Saudi Arabia’s Vision 2030, which prioritizes a diversified, technology-enabled economy, and the UAE’s Digital Economy Strategy, aimed at increasing the digital economy’s contribution to GDP. (Source)

As fintech, e-commerce, logistics, and super apps scale at record speed, communication has become a mission-critical infrastructure. Customer acquisition, authentication, payments, notifications, and support now rely on real-time, compliant, and highly secure messaging ecosystems. At the same time, regulatory frameworks across the region are tightening, and customer expectations around data privacy, responsiveness, and personalization are rising.

Enterprises are therefore rethinking communication not as a channel, but as a strategic growth lever.

Against this backdrop, TrustSignal has announced its expansion into the MENA region. The move reflects a growing demand for resilient, secure, and regulation-ready communication infrastructure that can support both high-growth startups and large enterprises operating across multiple jurisdictions.

With its AI-powered CPaaS ecosystem, TrustSignal aims to enable businesses to manage omnichannel communication with greater reliability, scalability, and compliance. Designed to address the region’s evolving regulatory landscape and diverse consumer behaviors, the platform brings together automation, delivery optimization, and enterprise-grade security to power meaningful customer engagement at scale.

In a region where digital trust directly influences brand growth, communication infrastructure is no longer optional; it is foundational. TrustSignal’s MENA expansion signals a deeper commitment to supporting businesses as they navigate this next phase of digital maturity.

Why MENA, Why Now

The Communication Platform as a Service market in the Middle East and Africa is projected to reach approximately US$10.1 billion by 2030 (Source). This trajectory signals more than sector expansion. It reflects a structural redesign of how enterprises approach customer engagement.

The growth is demand-led.

Across MENA, this momentum is reinforced by API first cloud adoption, mobile commerce growth, heightened security requirements, and cross-border digital expansion.

Channel dynamics are shifting in parallel. A2P SMS remains central for authentication and alerts, while WhatsApp Business APIs and conversational messaging are accelerating across retail and financial services. Enterprises are moving from broadcast notifications to interactive, two-way journeys, with voice APIs gaining ground in security and service coordination.

Communication is not only increasing in volume, but advancing in complexity.

What This Means for Businesses in MENA

The acceleration of CPaaS adoption in MENA marks a structural shift in how enterprises design customer engagement. As messaging evolves from one-way notifications to real-time interactive journeys, communication now sits at the core of revenue flow, fraud prevention, customer trust, and compliance.

Enterprises are navigating rising authentication volumes, expanding conversational traffic, cross-border delivery complexity, and tighter regulatory expectations, demanding infrastructure that is intelligent, resilient, and measurable.

TrustSignal’s expansion aligns with this inflection point, enabling businesses to move beyond scale toward real-time optimization, lower latency, stronger verification stability, and more reliable customer journeys. In a market where a delayed OTP can disrupt transactions and erode trust, communication performance directly shapes business performance.

MENA’s next phase of digital growth will be defined not by message volume, but by delivery intelligence.

Reframing Communication as a Performance Engine

TrustSignal approaches the regional opportunity with a clear thesis: communication infrastructure must evolve from a cost center to a measurable growth engine.

Its AI-enabled CPaaS platform is anchored on three structural capabilities.

  • Intelligent Routing and Optimization
    Adaptive algorithms analyze delivery behavior in real time, dynamically selecting optimal routes to improve authentication reliability and reduce latency during demand spikes.
  • Performance Visibility and Analytics
    Granular reporting frameworks provide enterprises with actionable insights into delivery outcomes, engagement metrics, and channel efficiency, enabling continuous refinement of communication workflows.
  • Security and Compliance Architecture
    Embedded encryption layers and compliance-aligned frameworks are designed to support evolving regulatory standards across MENA jurisdictions.

Rather than positioning itself as a transactional messaging vendor, TrustSignal operates as an infrastructure partner focused on engineering predictability, resilience, and measurable impact into enterprise communication systems.

A Forward Looking Vision

As MENA’s digital economy matures, the defining differentiator will be operational precision.

TrustSignal’s regional roadmap centers on advancing AI-driven communication intelligence, deepening vertical integrations across fintech, retail, healthcare, and mobility, strengthening predictive performance modeling to anticipate demand surges, and expanding localized enterprise advisory capabilities.

The long term objective is to help enterprises transition from reactive messaging systems to predictive communication ecosystems where infrastructure continuously adapts to optimize engagement, security, and efficiency.

Against this backdrop, the Middle East and North Africa represent a strategic growth frontier for the company. Articulating this vision, Mr Imran Shaikh, Founder and CEO of TrustSignal, stated:

“MENA stands among the world’s most dynamic digital markets. Our expansion underscores a long term commitment to equipping enterprises with a compliant, scalable communication infrastructure that advances regional digital ambitions.”

TrustSignal’s expansion reflects alignment with that future, one where communication is architected for resilience, transparency, and measurable business impact.

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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Press Release

AI Meets Arabic Literature: Qirtas App Unveils Scalable Publishing Infrastructure at Web Summit Qatar 2026

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Doha, Qatar, 19th February 2026, ZEX PR WIRE, Qirtas App, a dual-interface digital platform headquartered in Istanbul and Malmo, announced its mission to bridge the global gap in Arabic literature accessibility following its successful showcase in the Alpha Startup category at Web Summit Qatar. By integrating cutting-edge AI production tools with a seamless streaming interface, Qirtas is providing the technical infrastructure needed to digitize the fragmented $4 billion Arab publishing market.

Despite a global population of 430 million Arabic speakers, the publishing industry has long been hampered by prohibitive shipping costs, high piracy rates, and a lack of digital infrastructure. Qirtas App addresses these systemic barriers through a twofold solution: a freemium streaming platform for readers and a sophisticated digital management backend for publishers.

Empowering Publishers through the “AI Production Suite”

Qirtas is not merely a distributor; it is a catalyst for digital transformation. For traditional publishers, the platform offers a dedicated portal to convert physical catalogs into secure, monetizable digital assets.

AI-Automated Production: The platform utilizes proprietary AI to automatically generate high-quality audiobooks and smart summaries, drastically reducing the time and cost barriers that previously prevented publishers from entering the digital space.

Institutional Security: With advanced Digital Rights Management (DRM) and real-time reader analytics, publishers maintain full control over their intellectual property while gaining unprecedented insights into global consumption patterns.

The Future of the Arab Reading Experience

For the global Arab diaspora, Qirtas offers a comprehensive streaming library featuring Qirtas AI, an interactive reading assistant that provides instant translation, text-to-speech narration, and social integration.

“The Arab publishing world is rich in content but starved of modern distribution,” said Tamer Odeh, CEO of Qirtas App. “With Qirtas, we are removing the friction. We aren’t just giving readers an app; we are giving publishers the tools to survive and thrive in a digital-first economy.”

Alaa Barghouth, COO of Qirtas App, added: “Our participation in Web Summit Qatar has confirmed the massive appetite for this technology. We have already secured commitments from major publishing houses ready to onboard their catalogs. We are now focused on scaling our infrastructure to meet this demand.”

Market Opportunity & Investment

The digital publishing segment in the MENA region is currently valued at $400 million and is experiencing rapid year-over-year growth. Having validated its model with early industry commitments, Qirtas App is currently open for pre-seed investment to accelerate its market launch and expand its AI-driven production capabilities.

For more information or to inquire about partnership opportunities, visit qirtasapp.com.

About Qirtas App

Qirtas is a Swedish-Turkish “Deep-Tech” publishing platform dedicated to revitalizing Arabic literature. By combining AI-powered content production with a global streaming model, Qirtas connects 430 million Arabic speakers with the books they love, while providing publishers with the tools to digitize and protect their heritage.

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Press Release

BTCD Foundation Launches Layer 1 Blockchain Infrastructure and Opens Public Testnet

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The BTCD Foundation has announced the upcoming deployment of its proprietary Layer 1 blockchain infrastructure. This development marks the introduction of a new technical framework designed to support decentralized applications and secure digital transactions. The Foundation has confirmed that the Public Testnet is scheduled to open for user participation on February 15, 2026.

Technical Architecture and Infrastructure

The BTCD platform is engineered as an independent Layer 1 blockchain, distinct from token-based projects that rely on existing third-party networks. The core infrastructure utilizes a hybrid consensus mechanism combining Directed Acyclic Graph (DAG) and Proof of Stake (PoS) protocols.

This architectural design is intended to address common scalability challenges in blockchain technology. The technical specifications indicate a capacity for high-volume throughput, with initial testing targeting transaction speeds of over 10,000 transactions per second (TPS) while maintaining sub-second finality. The system is built to operate autonomously, providing a decentralized foundation for developers and users.

Testnet Deployment and Minting Mechanism

Beginning February 15, 2026, the BTCD Foundation will initiate the Public Testnet phase. This phase allows users to interact with the network’s minting protocol to test system stability and performance.

The minting process follows a programmed algorithmic schedule designed to test the network’s long-term sustainability over a projected 25-year timeline. The protocol includes technical halving events scheduled every 2.5 years to regulate the issuance rate of digital assets on the network.

Transition to Mainnet

The Testnet phase is a precursor to the official Mainnet launch, which is currently scheduled for May 15, 2026. The Foundation has outlined a technical migration plan wherein digital assets minted during the Testnet phase will be recognized on the Mainnet system upon its activation.

Ecosystem Development Roadmap

Following the Mainnet launch, the BTCD Foundation plans to deploy a suite of decentralized applications (dApps) integrated directly into the Layer 1 core. The technical roadmap outlines the phased release of nine specific utilities, including:

  • Nexora: A decentralized communication protocol.
  • Guardian DEX: A decentralized exchange interface.
  • WealthBook: A social networking platform integrated with blockchain identity verification.

    Future updates scheduled for later in 2026 involve the integration of automated trading algorithms and asset management utilities.

About BTCD Foundation

The BTCD Foundation is a technology organization focused on the development of Layer 1 blockchain solutions. It aims to build a scalable, secure, and decentralized infrastructure to support the next generation of digital applications.

Testnet Access: http://btcd.foundation

Community Hub: https://t.me/btcdfoundation1

Media Contact

Organization: BTCD FOUNDATION

Contact Person: Mr. Alex – CEO

Website: https://btcd.foundation

Email: Send Email

Country:Panama

Release id:41440

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