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Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots

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–News Direct–

Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships.

With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the CX industry.

Today, customers are still primarily required to call 800 numbers and punch numbers into an interactive voice response (IVR) whenever they need to communicate with businesses. For customers, phone calls are an outdated and frustrating experience, and for businesses, theyre an expensive and unscalable method of communication. Meanwhile, businesses are seeing 10x traffic on their website and apps while experiencing declining call center traffic.

Technology advancements in CX have typically focused on operational savings driven by cloud migration and agent support tools, but have often neglected the end customer. Zingly rectifies this imbalance by providing customers with Zingly-Roomsa patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.

Zingly enables businesses to offer a fresh customer experience
Zingly enables businesses to offer a fresh customer experience

This is driven by the companys Generative AI product technologies, including Relationship-AI and Zingly-Buddy. Zingly focuses on eliminating friction and accelerating engagement use cases like customer acquisition, onboarding, customer service and success, and many more. This is done through a modern no-code-low-code platform that integrates into any tech stack (CRM, existing contact center technologies, customer support systems, and core operations) and intelligently combines cutting-edge Generative AI, humans, and data. The end result is an innovative collaborative space that can scale to support service and sales operations for businesses of all sizes, while providing hyper-personalization for customers.

Zingly.ai Founders: (L to R) John DAmour, Gaurav Passi and Piotrek Chojnowski
Zingly.ai Founders: (L to R) John DAmour, Gaurav Passi and Piotrek Chojnowski

Founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, Zingly was born out of a recognition that traditional contact center solutions were becoming obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Passi teamed up with seasoned CX, CRM, and CCaaS leaders from Five9, Talkdesk, and Glia to launch Zingly.

Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together, said Gaurav Passi, CEO and founder of Zingly.

Zingly represents a significant leap forward from the traditional trade-off between personalization and scalability in CX. While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheaper, and more secure than both 1-800 numbers and conversational AI chatbots added Gaurav Passi.

Currently focusing on high-value industries such as financial services, healthcare, and product companies, Zingly is able to help organizations modernize their customer experience seamlessly by integrating with their existing technology stacks. As an example, Zingly is working with a Fortune 500 provider to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. Most importantly, it allowed them to innovate on top of their core infrastructure like Salesforce and Avaya without any disruption.

To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward looking Fortune 500 design partners was required for such a revolution, said Zeus Kerravala, Principal Analyst, ZK Research.

The vision presented by Zingly happens once in a decade. We are excited to partner with the team right from its inception, said Gaurav Manglik of WestWave Capital. While Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square added: What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day 1. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.

Looking ahead, Zingly is rapidly expanding its teams in data science and engineering, sales, and marketing with plans to double its headcount by the end of next year. On track to be driving millions of quality customer interactions this year, Zingly is accelerating its mission to help companies collaborate with their customers and build relationships bigger than business.

About Zingly

Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.

Zingly serves businesses across multiple industries including Banking and Financial Services, Insurance, Education, and Healthcare. Visit https://www.zingly.ai/ to learn more.

About WestWave Capital

Deep-Tech takes deep partnerships. Founded by former entrepreneurs, WestWave knows that founders need more than just capital. WestWave Capital invests in market defining pre-seed, seed and series A enterprise start ups.

About Dell Technologies Capital

DTC invests in determined early-stage founders who push the envelope on technology innovation for the enterprise, connecting them to the capital, expertise, and customers they need to take a company from start to scale. Since its inception in 2012, DTC has backed more than 150 startups, a list that notably includes Arista Networks, Cylance, DocuSign, Exotec, JFrog, MongoDB, Nasuni, Netskope, Nutanix, Nuvia, Redis, Xometry, and Zscaler. DTC has offices in Palo Alto (HQ), Boston, and Tel Aviv.

About Scribble Ventures

Scribble Ventures is an early-stage venture firm started by operators and investors from Instagram, Twitter, & A16z. We invest in Pre-Seed and Seed, and write initial checks of up to $1.5M. This allows Scribble to collaborate and co-invest with other angel investors and early-stage funds, so founders can bring the best partners into their round. We work closely with our founders alongside The Scribble Network – a curation of world-class operators across sectors and stages – for guidance on product, growth, hiring, fundraising, and more. We arent just investors to our founders – we are teammates. More info: scribble.vc

About Formus Capital

Formus Capital is a global technology investment firm backed by a network of family offices across various sectors & geographies. Our mission is to partner with exceptional, mission driven teams transforming industries and building world-impacting companies.

About Geekdom Fund

Geekdom Fund is a venture capital fund that invests in early stage tech startups led by the strongest founders. Our partners are in the trenches with our companies. Whether it be hiring, channel development, fundraising, executive coaching, or brainstorming sessions with your team, our goal is to help founders avoid costly mistakes and make high impact decisions.

Array Ventures

Array Ventures invests in founders passionate about solving problems for businesses. We partner from first round of your journey and help companies hone their go-to-market /10x growth journey.

About Firebolt Ventures

Firebolt Ventures is a venture capital firm focused on all things software (enterprise b2b application/infrastructure layers, fintech, consumer) to help extraordinary founders build enduring companies. We partner with founders early, invest throughout the lifecycle of the company and aim to be your most impactful investor.

About Burst Capital

Burst Capital invests in early-stage software and service companies, primarily those with marketplace and SaaS business models. As operators turned investors, we provide our portfolio company founders with on-call operating advice as we support their rapidly scaling businesses.

Contact Details

Zingly

Bilal Mahmood

+44 7714 007257

b.mahmood@stockwoodstrategy.com

Company Website

https://www.zingly.ai/

View source version on newsdirect.com: https://newsdirect.com/news/zingly-launches-a-bold-ai-driven-future-of-customer-experience-for-a-world-beyond-1-800-calls-and-chatbots-916452925

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Press Release

From trade ties to deeper integration: China-ASEAN cooperation continues to gain

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CGTN published an article on Chinese Premier Li Qiang’s visit to Thailand and his upcoming attendance at the China-ASEAN Summit in the Philippines. With an emphasis on China-Thailand ties and China-ASEAN cooperation, the article stressed that China and ASEAN are fostering a high-density, multi-dimensional connectivity landscape to advance high-quality cooperation.

 

For Chinese consumers, enjoying fresh Thai durians has become increasingly affordable. With the China-Laos Railway providing a vital transport link, Thai durians and other fresh produce can be shipped more efficiently through cold-chain logistics. Shorter transit times and lower transportation costs have helped reduce the retail prices of Thai durians in China by an estimated 30 to 40%, benefiting Chinese consumers while creating new opportunities for Thai farmers and related industries.

The story illustrates how China and Southeast Asian countries are moving beyond traditional trade towards deeper economic integration.

Five years into their comprehensive strategic partnership, China and ASEAN are fostering a high-density, multi-dimensional connectivity landscape to advance high-quality cooperation.

As Chinese Premier Li Qiang visits Thailand from November 13 to 15, and will attend the 29th China-ASEAN Summit in the Philippines from November 15 to 16, the trip offers an opportunity to further advance bilateral ties and strengthen regional economic cooperation.

Closer China-Thailand ties

China-Thailand cooperation stands as a vivid example of the China-ASEAN community with a shared future. As close neighbors, the two countries align their development strategies on the basis of traditional trade, infrastructure and people-to-people exchanges to deliver tangible benefits to their peoples.

For 13 consecutive years, China has been Thailand’s largest trading partner and its primary export market for agricultural products. Bilateral trade spans sectors such as electronics, machinery and equipment, automobiles and auto parts, rubber, fruits and processed foods.

Data from the General Administration of Customs shows that in 2025, bilateral trade reached $153.26 billion, up 14.4% year on year, reflecting the resilience and growing depth of their economic ties.

Over the past nine years, a number of Thai businesses and distinctive products – ranging from traditional Thai beverages to fragrances – have become known to Chinese consumers through the China International Import Expo, with an increasing number of Thai companies choosing to establish a firm foothold in the Chinese market.

People-to-people exchanges have also gained momentum. The two countries have signed a mutual visa exemption agreement for ordinary passport holders, making cross-border travel easier and creating more opportunities for tourism, business and cultural exchanges.

Meeting with Thai Prime Minister Anutin Charnvirakul on Friday, Premier Li said China stands ready to work with Thailand to strengthen the alignment of development strategies, advance high-quality Belt and Road cooperation and key projects such as the China-Thailand railway, and accelerate consultations on a new five-year plan for economic and trade cooperation.

Deeper China-ASEAN cooperation

This year marks the fifth anniversary of the China-ASEAN comprehensive strategic partnership. Over the past five years, bilateral cooperation has expanded from trade in goods toward joint industrial development and collaboration in emerging sectors, injecting momentum into regional economic growth.

The growth has been remarkable. In 1991, China-ASEAN trade stood at approximately $7.96 billion. By 2025, it reached $1.05 trillion – approximately 131 times the original figure, with an average annual growth rate of 15.4%, according to China’s Ministry of Commerce.

Landmark connectivity projects keep unlocking long-term gains. In Indonesia, the Jakarta-Bandung High-Speed Railway has carried more than 18 million passenger trips since its launch in 2023, according to China Railway International Co., Ltd, boosting tourism and regional economic development along the route. The China-Laos 500-kV interconnection project went into operation in April, raising the two-way power transfer capacity between the two countries from 50,000 kW to 1.5 million kW — roughly 30 times the capacity of previous lines. It enables an annual transmission of about 3 billion kWh of clean electricity, according to China Southern Power Grid Co., Ltd.

Meanwhile, the China-ASEAN Free Trade Area (CAFTA) 3.0 upgrade is opening up new possibilities for cooperation. Going beyond tariff reductions and conventional market access, the upgraded framework places greater emphasis on rules alignment, standards coordination and institutional opening up, and expands cooperation into nine emerging areas such as the digital economy, providing institutional safeguards for regional economic and trade cooperation.

The upcoming 33rd APEC Economic Leaders’ Meeting provides another platform for regional economies to advance openness and cooperation.

Noting that seven of ASEAN’s 11 member states are also members of APEC, ASEAN Secretary-General Kao Kim Hourn underscored the close connection between the two regional frameworks. “With the Asia-Pacific remaining a major engine of global economic growth, the direction we must consistently uphold is openness,” he told China Media Group.

“By deepening China-ASEAN cooperation while connecting it with the wider Asia-Pacific, we can avoid limiting cooperation to a small circle, thus achieving breakthroughs at the subregional level to benefit the entire Asia-Pacific,” said Dong Bin, executive president of the Sino-International Entrepreneurs Federation.

https://news.cgtn.com/news/2026-11-14/Deeper-integration-China-ASEAN-continue-to-gain-cooperation-momentum-1S3KuPZD128/p.html

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Press Release

Eurotrace net Unveils New Blockchain Intelligence Research Initiative

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London, County Armagh, United Kingdom, 14th Nov 2026 – As distributed ledger ecosystems continue to expand in scale and technical complexity, institutional interest and enterprise operations increasingly require enhanced forensic clarity, rigorous documentation, and structural transparency. In response to the growing demand for comprehensive transaction mapping and empirical data interpretation, eurotrace has introduced a specialized blockchain intelligence research initiative. Operated by Fox Trace GmbH, a Swiss-registered enterprise incorporated in May 2018 under registration number CHE-466.616.665, eurotrace applies structured analytical methodologies to track and evaluate the flow of digital assets. As global financial participants adapt to shifting market environments and cross-border digital transactions, the necessity of systematic on-chain research has become paramount for counterparty assessment, risk awareness, and long-term strategic clarity.

Eurotrace net Unveils New Blockchain Intelligence Research Initiative

The new research initiative focuses on the underlying structural mechanics of on-chain activities, bridging the operational gap between raw cryptographic ledger entries and actionable intelligence. Through the systematic examination of transactional histories, asset transfers, and wallet relationships, eurotrace facilitates a more granular understanding of digital capital movements across major blockchain networks. This analytical discipline supports forensic reviews by reconstructing chronological pathways of native cryptocurrencies and secondary tokens. As corporate risk managers and compliance professionals evaluate third-party analytics and examine whether is eurotrace.net safe for enterprise-level transaction scrutiny, the initiative underscores the necessity of relying on reproducible analytical processes and verifiable data rather than speculative assumptions.

In an industry where digital asset clarity intersects with enterprise governance and legal diligence, verifying the operational standards of investigative services is a core priority for decision-makers. Legal counsels, corporate officers, and private stakeholders frequently conduct thorough preliminary reviews, often seeking to determine if is eurotrace.net legit before initiating complex forensic engagements. To address these fundamental governance requirements, eurotrace organizes its investigative workflows around formal documentation, objective ledger verification, and disciplined forensic analysis. Furthermore, market confidence regarding eurotrace.net trustworthiness is reinforced by the firm’s foundational corporate standing in Switzerland, operating within a well-defined legal jurisdiction and maintaining established corporate accountability under its formal commercial registry.

From a practical perspective, the research initiative targets key operational challenges encountered in complex digital asset reviews, including cross-wallet movements, transaction obfuscation, and multi-layered transfer routes. By isolating distinct behavioral markers—such as transaction timing patterns, volume clustering, and wallet interaction histories—eurotrace assists corporate entities, legal professionals, and individual market participants in deciphering convoluted ledger events. These capabilities are particularly relevant in scenarios involving digital asset recovery evaluations, counterparty transaction verifications, or internal corporate reviews. Rather than relying on generic automated scanners, the methodology employs structured blockchain forensics to interpret smart contract transactions and evaluate systemic fund trajectories across diverse protocols.

Looking to the future, the integration of digital assets into global corporate balance sheets and transactional frameworks will continue to require sophisticated, evidence-based analytical intelligence. The ongoing development of dedicated research models by eurotrace is positioned to support this trajectory by continuously documenting evolving ledger formats and emerging on-chain patterns. By prioritizing empirical data integrity, disciplined forensic frameworks, and Swiss corporate standards, eurotrace provides the institutional and private sectors with an analytical foundation designed to foster clarity, transparency, and methodical comprehension across decentralized financial environments.

FAQ

What is eurotrace and what services does it provide?

eurotrace is a specialized blockchain intelligence and digital asset investigation service operated by Fox Trace GmbH, an enterprise incorporated in Switzerland in May 2018. The organization focuses on blockchain forensics, cryptocurrency tracing, wallet analysis, and transaction evaluation. Its core objective is to deliver structured analytical insights into on-chain activities, helping businesses, legal entities, and private individuals understand complex digital asset transfers and ledger histories through rigorous investigative methodologies.

How does eurotrace approach cryptocurrency tracing and transaction analysis?

The cryptocurrency tracing process conducted by eurotrace involves the systematic examination of public distributed ledger records. Analysts reconstruct the movement of funds from originating addresses through intermediate transaction hops to final destinations. By examining transaction outputs, chronological timestamps, and smart contract executions, eurotrace provides comprehensive mapping of digital asset transfers, transforming disparate transaction data into clear, chronological intelligence reports.

What corporate background supports the operations of eurotrace?

eurotrace is operated by Fox Trace GmbH, a legally registered Swiss company established on May 29, 2018. The company is registered under the Swiss business identification number CHE-466.616.665. This formal corporate incorporation ensures that eurotrace functions within a recognized regulatory and commercial framework, adhering to standard Swiss business governance, documentation protocols, and commercial obligations.

Can eurotrace assist corporate clients with digital asset forensic reviews?

Yes, eurotrace provides analytical services tailored to corporate organizations, financial entities, and legal professionals who require verified transaction intelligence. Common corporate applications include internal reviews, counterparty verification, transaction pattern analysis, and the preparation of forensic records for dispute resolution or commercial due diligence. The company provides structured findings based strictly on verifiable on-chain evidence.

Is eurotrace suitable for private individuals seeking transaction clarity?

eurotrace serves individual clients who need professional support in deciphering digital asset transfers, wallet interactions, and complex transaction pathways. Whether an individual requires assistance in reviewing historical cryptocurrency movements or seeking an objective factual assessment of ledger records, eurotrace applies the same structured analytical standards and forensic discipline to private inquiries as it does to institutional requests.

How does eurotrace perform digital asset wallet analysis?

Wallet analysis at eurotrace entails evaluating specific cryptocurrency addresses to assess historical activity, inbound and outbound transaction volumes, connected counterparties, and behavioral interactions. By reviewing these parameters, analysts identify operational patterns, fund aggregation habits, and associations between distinct addresses, providing a coherent overview of how a specific wallet functions within broader blockchain networks.

Which distributed ledger networks can eurotrace analyze?

eurotrace focuses on examining transaction histories and digital asset flows across major public blockchain environments. The analytical methodologies applied by the research team are adapted to evaluate standard UTXO-based architectures as well as account-based ledgers, allowing for the consistent evaluation of native cryptocurrency transfers and token interactions across diverse network structures.

How does eurotrace ensure factual accuracy in its investigative findings?

The investigative framework employed by eurotrace relies exclusively on empirical, publicly verifiable blockchain records. Findings are generated through direct ledger observation, cryptographic validation, and systematic data reconstruction. By avoiding unverified assertions or assumptions, eurotrace ensures that all analytical insights and reports reflect the immutable historical record of the underlying distributed network.

What is the primary objective of the new research initiative from eurotrace?

The research initiative launched by eurotrace aims to advance the structural understanding of blockchain transaction flows and emerging decentralized protocols. By continuously studying transaction patterns, multi-layer asset routing, and forensic documentation techniques, eurotrace seeks to refine its intelligence capabilities and provide market participants with enhanced clarity in assessing complex digital asset environments.

About eurotrace

Eurotrace.net — Blockchain Intelligence, Cryptocurrency Tracing & Digital Asset Investigations

Eurotrace.net is a blockchain investigation and digital asset intelligence service operated by Fox Trace GmbH, a Swiss-registered company established on May 29, 2018, under registration number CHE-466.616.665.

With a focus on blockchain transparency, cryptocurrency transaction analysis, and digital asset investigations, Eurotrace.net provides services designed to help individuals and businesses better understand complex blockchain transactions and digital asset movements.

Our Expertise

Eurotrace.net focuses on blockchain intelligence and cryptocurrency investigation services, including:

Blockchain Investigations: Examining on-chain transaction activity and cryptocurrency movements.

Cryptocurrency Tracing: Analyzing transaction histories and digital asset transfers across blockchain networks.

Digital Asset Intelligence: Providing structured insights into blockchain activity and transaction patterns.

Wallet Analysis: Reviewing cryptocurrency wallet activity, transaction relationships, and fund movements.

Blockchain Forensics: Applying analytical methods to investigate digital asset transactions.

Transaction Analysis: Supporting a clearer understanding of cryptocurrency transfers and blockchain records.

Media Contact

Organization: eurotrace.net

Contact Person: lisa adler

Website: https://abouteurotrace.net/

Email: Send Email

Address: 128 City Road

City: London

State: County Armagh

Country: United Kingdom

Release id: 50751

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Eurotrace net Unveils New Blockchain Intelligence Research Initiative

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Press Release

An Open Letter From Jesus Contreras to the Treasure Coast and Miami

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  • Jesus Contreras writes an open letter connecting years of local volunteer work to the discipline he brings to his accounting career in Miami.

Miami, Florida, November 14, 2026, ZEX PR WIRE, I live in Miami now because of work, but I am still, in every way that matters to me, a Treasure Coast kid. I grew up in Stuart. I learned to fish there, ran track and cross country there, played soccer on fields I could walk to. So when people ask why I still make the drive back as often as I do, the honest answer is that Stuart is where most of the people I owe something to still live.

This letter is for them, and for the people in Miami who have no idea where Stuart is but who shape my week just as much. It is also for anyone in accounting who has ever wondered whether community work and a demanding career can actually coexist, or whether one has to give way to the other.

What the Work Looks Like When No One Is Watching

Over the years, I have helped collect food donations from churches across the Treasure Coast for Thanksgiving food drives, work that started when I was in middle school and followed me through high school, college, and into my career. I have gone door to door delivering food that had not been picked up, so it did not go to waste. I have helped gather car seat donations with the Martin County Sheriff’s Office so families who could not afford one would not have to choose between safety and cost. I have translated at community movie nights so language was not the thing standing between a family and information they needed.

None of that shows up on a balance sheet. But if you work in assurance long enough, you start to notice that it runs on the same logic a balance sheet does: resources exist, needs exist, and someone has to make sure the first actually reaches the second.

What a Spreadsheet and a Car Seat Have in Common

My job is to check whether what an organization reports is actually true. Whether the numbers on the page match what happened. People sometimes assume that is a dry, technical skill with no connection to anything outside an office. I would push back on that.

Every donation drive I have worked on depends on the same basic question I ask at work: did the thing that was supposed to happen, happen? Did the car seats reach the families who needed them? Did the food reach the tables it was meant for, instead of sitting in a warehouse? Verifying that something occurred the way it was supposed to is not a skill I turn off when I leave the office. It is the same habit of mind, just pointed at a different set of facts.

To Anyone Who Thinks These Are Separate Lives

I have heard versions of the idea that volunteering is what you do before your career gets serious, and that once the career takes over, the volunteering quietly stops. I do not think that has to be true, and my own schedule is the argument against it. I was doing fundraising work for Camp Kesem and Dance Marathon while I was also earning two bachelor’s degrees at the same time. I kept showing up for the Treasure Coast food drives during college breaks, and I kept showing up after I graduated and moved to Miami, including supporting relief efforts for earthquake victims in Venezuela through local donation drives.

None of that was ever the easier path. It is simply the one I chose, because I do not think a career is supposed to replace the obligations you had before it started. It is supposed to sit alongside them.

Still Here, Still Counting

To the families on the Treasure Coast who have picked up a donated car seat or a Thanksgiving meal over the years: I am still around, and I still drive back. To the people in Miami who know me only as someone checking numbers for a living: the same instinct that makes me good at that job is the one that keeps pulling me toward community work. I do not think those are two different instincts wearing different clothes. I think they are the same one.

To read more, visit the article here.

About Jesus Contreras

Jesus Contreras is an Experienced Senior Assurance Associate working in public accounting in Miami, Florida. He was born in Caracas, Venezuela, and grew up in Stuart, Florida. He holds bachelor’s degrees in accounting and finance from Florida State University and a master’s degree in accounting from Florida Atlantic University, and he is currently studying for his CPA license.

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