Press Release
Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots
–News Direct–
Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships.
With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the CX industry.
Today, customers are still primarily required to call 800 numbers and punch numbers into an interactive voice response (IVR) whenever they need to communicate with businesses. For customers, phone calls are an outdated and frustrating experience, and for businesses, theyre an expensive and unscalable method of communication. Meanwhile, businesses are seeing 10x traffic on their website and apps while experiencing declining call center traffic.
Technology advancements in CX have typically focused on operational savings driven by cloud migration and agent support tools, but have often neglected the end customer. Zingly rectifies this imbalance by providing customers with Zingly-Roomsa patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.
This is driven by the companys Generative AI product technologies, including Relationship-AI and Zingly-Buddy. Zingly focuses on eliminating friction and accelerating engagement use cases like customer acquisition, onboarding, customer service and success, and many more. This is done through a modern no-code-low-code platform that integrates into any tech stack (CRM, existing contact center technologies, customer support systems, and core operations) and intelligently combines cutting-edge Generative AI, humans, and data. The end result is an innovative collaborative space that can scale to support service and sales operations for businesses of all sizes, while providing hyper-personalization for customers.
Founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, Zingly was born out of a recognition that traditional contact center solutions were becoming obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Passi teamed up with seasoned CX, CRM, and CCaaS leaders from Five9, Talkdesk, and Glia to launch Zingly.
Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together, said Gaurav Passi, CEO and founder of Zingly.
Zingly represents a significant leap forward from the traditional trade-off between personalization and scalability in CX. While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheaper, and more secure than both 1-800 numbers and conversational AI chatbots added Gaurav Passi.
Currently focusing on high-value industries such as financial services, healthcare, and product companies, Zingly is able to help organizations modernize their customer experience seamlessly by integrating with their existing technology stacks. As an example, Zingly is working with a Fortune 500 provider to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. Most importantly, it allowed them to innovate on top of their core infrastructure like Salesforce and Avaya without any disruption.
To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward looking Fortune 500 design partners was required for such a revolution, said Zeus Kerravala, Principal Analyst, ZK Research.
The vision presented by Zingly happens once in a decade. We are excited to partner with the team right from its inception, said Gaurav Manglik of WestWave Capital. While Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square added: What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day 1. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.
Looking ahead, Zingly is rapidly expanding its teams in data science and engineering, sales, and marketing with plans to double its headcount by the end of next year. On track to be driving millions of quality customer interactions this year, Zingly is accelerating its mission to help companies collaborate with their customers and build relationships bigger than business.
About Zingly
Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.
Zingly serves businesses across multiple industries including Banking and Financial Services, Insurance, Education, and Healthcare. Visit https://www.zingly.ai/ to learn more.
About WestWave Capital
Deep-Tech takes deep partnerships. Founded by former entrepreneurs, WestWave knows that founders need more than just capital. WestWave Capital invests in market defining pre-seed, seed and series A enterprise start ups.
About Dell Technologies Capital
DTC invests in determined early-stage founders who push the envelope on technology innovation for the enterprise, connecting them to the capital, expertise, and customers they need to take a company from start to scale. Since its inception in 2012, DTC has backed more than 150 startups, a list that notably includes Arista Networks, Cylance, DocuSign, Exotec, JFrog, MongoDB, Nasuni, Netskope, Nutanix, Nuvia, Redis, Xometry, and Zscaler. DTC has offices in Palo Alto (HQ), Boston, and Tel Aviv.
About Scribble Ventures
Scribble Ventures is an early-stage venture firm started by operators and investors from Instagram, Twitter, & A16z. We invest in Pre-Seed and Seed, and write initial checks of up to $1.5M. This allows Scribble to collaborate and co-invest with other angel investors and early-stage funds, so founders can bring the best partners into their round. We work closely with our founders alongside The Scribble Network – a curation of world-class operators across sectors and stages – for guidance on product, growth, hiring, fundraising, and more. We arent just investors to our founders – we are teammates. More info: scribble.vc
About Formus Capital
Formus Capital is a global technology investment firm backed by a network of family offices across various sectors & geographies. Our mission is to partner with exceptional, mission driven teams transforming industries and building world-impacting companies.
About Geekdom Fund
Geekdom Fund is a venture capital fund that invests in early stage tech startups led by the strongest founders. Our partners are in the trenches with our companies. Whether it be hiring, channel development, fundraising, executive coaching, or brainstorming sessions with your team, our goal is to help founders avoid costly mistakes and make high impact decisions.
Array Ventures
Array Ventures invests in founders passionate about solving problems for businesses. We partner from first round of your journey and help companies hone their go-to-market /10x growth journey.
About Firebolt Ventures
Firebolt Ventures is a venture capital firm focused on all things software (enterprise b2b application/infrastructure layers, fintech, consumer) to help extraordinary founders build enduring companies. We partner with founders early, invest throughout the lifecycle of the company and aim to be your most impactful investor.
About Burst Capital
Burst Capital invests in early-stage software and service companies, primarily those with marketplace and SaaS business models. As operators turned investors, we provide our portfolio company founders with on-call operating advice as we support their rapidly scaling businesses.
Contact Details
Zingly
Bilal Mahmood
+44 7714 007257
b.mahmood@stockwoodstrategy.com
Company Website
View source version on newsdirect.com: https://newsdirect.com/news/zingly-launches-a-bold-ai-driven-future-of-customer-experience-for-a-world-beyond-1-800-calls-and-chatbots-916452925
Zingly
COMTEX_453387709/2655/2024-06-05T10:01:33
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
The latest installment of the International Editors-in-Chief Roundtable recently took place, focusing on the theme: “Building a Green Silk Road Together for a Clean and Beautiful World.”
The event brought together prominent media executives from China, Cambodia, Pakistan, Uzbekistan, Armenia, Syria, the Republic of the Congo, Rwanda, and Lesotho for in-depth discussions on advancing green development under the Belt and Road Initiative (BRI).
Chinese media representatives unanimously emphasized that environmental issues are a shared global challenge, and that the Green Silk Road is a major initiative by China to tackle climate change. They called for deeper international consensus and the integration of green principles into development strategies and infrastructure projects. Their views were strongly echoed by media leaders from countries such as Syria, Pakistan, and the Republic of the Congo.
Participants highlighted China’s practical experience and successful cases in green development, which offer valuable solutions for Belt and Road partner countries. Through cooperation, China has helped many nations pursue green growth, offering a roadmap for sustainable development that others can learn from.
Addressing the challenges faced by developing countries in pursuing green development, Shan Chengbiao, General Manager of Global Times Online suggested deepening the Green Development Partnership Initiative and innovating financing models such as “Green Investment and Financing Plus” to meet evolving needs. He also stressed the importance of using concrete data and tangible outcomes to counter skepticism.
International media executives voiced optimism about the future of the Green Silk Road, agreeing that environmental protection knows no borders and that building a Green Silk Road is a global endeavor requiring joint efforts from all nations.
Media Contact
Organization: huanqiu
Contact Person: Pang Zhiqin
Website: https://www.huanqiu.com/
Email: Send Email
City: Beijing
State: Beijing
Country:China
Release id:29221
The post Senior Media Executives Call for Joint Efforts to Build Green Silk Road appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Scott Roixs New Book Explores Transformation and Hope Within the Walls of Incarceration
United States, 17th Jun 2025 – Scott Roix’s debut book, Lucas: A Journey Beyond the Walls, tells the powerful and transformative story of Lucas Lorenzo Brown, a man who spent nearly two decades in prison yet emerged with a renewed vision and a commitment to serving others. This compelling narrative offers a profound exploration of incarceration, resilience, and the human capacity for change.
A seasoned entrepreneur with over 30 years of experience, Roix is passionate about sharing stories that inspire and foster understanding. Drawing from his own life challenges, he brings a unique perspective that allows readers to deeply connect with Brown’s journey. His work consistently centers on themes of perseverance, self-growth, and redemption, solidifying his voice in modern literature.
In Lucas, Roix delves into Brown’s harrowing experiences, beginning with his arrest and subsequent 26-year sentence for drug-related offenses. Inside the federal prison system, Brown embarks on a journey of self-discovery and transformation. His most significant achievement is the creation of the Fit Mentally and Physically (FMP) program, a rehabilitation initiative that empowers fellow inmates to pursue personal growth, physical fitness, and mental well-being. His mantra, “We are all equal,” echoes throughout the book, reinforcing the importance of community and support.
This deeply moving and inspirational book captures the essence of Brown’s character, depicting his struggles with anger, despair, and hopelessness—and how he ultimately channels them into a force for uplifting others. Through fitness training, Bible study groups, and mentorship, Brown demonstrates that even in the most challenging circumstances, meaning and enlightenment can be found. His journey is a testament to personal evolution and the power of change.
Beyond Brown’s personal story, Lucas also addresses broader societal themes, including flaws in the justice system, the impact of systemic disparities, and the importance of second chances. Roix underscores how Brown’s experiences mirror those of countless others facing the hardships of incarceration and the difficult road to reintegration. The book serves as a powerful reminder of the humanity within those often overlooked by society and highlights the urgent need for rehabilitation-focused efforts.
Through Lucas: A Journey Beyond the Walls, Roix challenges readers to reflect on their own lives and the power of empathy. This inspiring book is a testament to the resilience of the human spirit and the boundless potential for transformation.
Whether you are passionate about criminal justice reform or simply seeking a story of motivation and hope, Lucas is a must-read. It reminds us that even in the most unlikely places, hope can thrive—and by uplifting one another, we can create a brighter future for all.
Now available at major retailers and online platforms, Lucas: A Journey Beyond the Walls is poised to become an essential read on endurance, redemption, and the strength of the human soul.
Media Contact
Organization: Scott Roix
Contact Person: Scott Roix
Website: https://scottroix.com/
Email: Send Email
Contact Number: +17275159331
Country:United States
Release id:29096
The post Scott Roixs New Book Explores Transformation and Hope Within the Walls of Incarceration appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Jabaly Law Unveils Comprehensive Commercial Services for Business Transactions, Litigation, Real Estate Disputes, IP, Startups, and More in Northern Virginia
Expanded offerings provide practical legal support for entrepreneurs, small businesses, and growing companies across Alexandria, Fairfax, Tysons Corner and beyond.
Virginia, US, 17th June 2025, ZEX PR WIRE, Jabaly Law, one of the most trusted names among business-focused law firms in Northern Virginia, has officially announced the launch of a broader suite of legal services designed specifically for entrepreneurs, business owners, and growing companies. With a strong foundation in commercial law and litigation, the firm is now expanding its support to include business transactions, startup formation, real estate disputes, intellectual property, and ongoing general counsel services.
Headquartered in Alexandria and serving clients across Fairfax, Tysons Corner, and the Washington, DC metro area, Jabaly Law is enhancing its business offerings to meet the increased demand for reliable and forward-thinking legal support in today’s competitive markets.
“We’ve seen a significant increase in the number of businesses needing legal support not just when issues arise, but from the very beginning—when forming partnerships, drafting contracts, or securing their intellectual property,” said David Chung for Jabaly Law.
The firm has built a reputation for helping businesses of all sizes, especially small and mid-sized companies, reduce risk and make informed decisions. Whether it’s reviewing vendor contracts, handling disputes between partners, negotiating commercial lease agreements, or resolving issues around trademarks and copyrights, Jabaly Law is prepared to offer practical legal solutions backed by experience and a client-first approach.
This latest development comes as more companies in Northern Virginia—especially startups and small businesses—seek legal counsel with a deep understanding of both the law and the local business climate. Jabaly Law’s enhanced offerings provide an opportunity for companies to build a long-term relationship with a legal partner that can support them across multiple business areas, and around the world.
The firm’s commercial litigation services remain a core component of its practice. From breach of contract claims and partnership disputes to real estate-related conflicts and enforcement of business agreements, Jabaly Law works to provide strategic and efficient legal representation. At the same time, the firm is focusing on helping clients avoid costly disputes through clear documentation, strong contracts, and preventative legal planning.
“We’re focused on helping business clients reduce surprises. We believe smart legal planning isn’t just about reacting—it’s about setting up the business in a way that prevents avoidable problems down the road,” David Chung added.
Jabaly Law is also extending its support to startups and entrepreneurs in the Northern Virginia region, offering assistance with business formation, governance, equity distribution, and drafting bylaws and operating agreements. For early-stage companies preparing to launch or expand, this legal guidance is necessary in building a solid legal foundation.
Another area of growth includes intellectual property services. The firm offers trademark registration, copyright filings, licensing agreements, and assistance with IP disputes—key concerns for businesses looking to protect their brand and related content in competitive industries.
Clients who work with Jabaly Law benefit from the firm’s responsiveness, clear communication, and commitment to transparency. The firm’s goal is not only to represent clients in legal matters but also to serve as a long-term advisor that helps companies operate with confidence.
With the addition of these commercial services, Jabaly Law reaffirms its role as one of the most reliable legal allies for businesses in Northern Virginia. The firm encourages business owners, startups, and organizations facing legal concerns to reach out for a consultation to learn how Jabaly Law can support their current and future legal needs.
About Jabaly Law
Jabaly Law is a Virginia-based law firm providing legal services to individuals and businesses across Alexandria, Fairfax, Tysons Corner, and surrounding areas. The firm offers support in areas including business law, civil litigation, real estate disputes, intellectual property, contract law, and startup formation. With a focus on practical legal strategies and client-first service, Jabaly Law strives to be one of the best choices for business owners seeking reliable legal guidance.
Contact Information
Website: https://jabalylaw.com
Phone Number: (703) 549-5180
Alexandria Office: 218 North Lee Street, Third Floor, Alexandria, Virginia 22314
Fairfax Office: 3060 Williams Drive, Suite 300, Fairfax, Virginia 22031
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Senior Media Executives Call for Joint Efforts to Build Green Silk Road
Scott Roixs New Book Explores Transformation and Hope Within the Walls of Incarceration
Jabaly Law Unveils Comprehensive Commercial Services for Business Transactions, Litigation, Real Estate Disputes, IP, Startups, and More in Northern Virginia
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