Press Release
Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots
–News Direct–
Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships.
With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the CX industry.
Today, customers are still primarily required to call 800 numbers and punch numbers into an interactive voice response (IVR) whenever they need to communicate with businesses. For customers, phone calls are an outdated and frustrating experience, and for businesses, theyre an expensive and unscalable method of communication. Meanwhile, businesses are seeing 10x traffic on their website and apps while experiencing declining call center traffic.
Technology advancements in CX have typically focused on operational savings driven by cloud migration and agent support tools, but have often neglected the end customer. Zingly rectifies this imbalance by providing customers with Zingly-Roomsa patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.
This is driven by the companys Generative AI product technologies, including Relationship-AI and Zingly-Buddy. Zingly focuses on eliminating friction and accelerating engagement use cases like customer acquisition, onboarding, customer service and success, and many more. This is done through a modern no-code-low-code platform that integrates into any tech stack (CRM, existing contact center technologies, customer support systems, and core operations) and intelligently combines cutting-edge Generative AI, humans, and data. The end result is an innovative collaborative space that can scale to support service and sales operations for businesses of all sizes, while providing hyper-personalization for customers.
Founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, Zingly was born out of a recognition that traditional contact center solutions were becoming obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Passi teamed up with seasoned CX, CRM, and CCaaS leaders from Five9, Talkdesk, and Glia to launch Zingly.
Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together, said Gaurav Passi, CEO and founder of Zingly.
Zingly represents a significant leap forward from the traditional trade-off between personalization and scalability in CX. While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheaper, and more secure than both 1-800 numbers and conversational AI chatbots added Gaurav Passi.
Currently focusing on high-value industries such as financial services, healthcare, and product companies, Zingly is able to help organizations modernize their customer experience seamlessly by integrating with their existing technology stacks. As an example, Zingly is working with a Fortune 500 provider to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. Most importantly, it allowed them to innovate on top of their core infrastructure like Salesforce and Avaya without any disruption.
To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward looking Fortune 500 design partners was required for such a revolution, said Zeus Kerravala, Principal Analyst, ZK Research.
The vision presented by Zingly happens once in a decade. We are excited to partner with the team right from its inception, said Gaurav Manglik of WestWave Capital. While Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square added: What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day 1. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.
Looking ahead, Zingly is rapidly expanding its teams in data science and engineering, sales, and marketing with plans to double its headcount by the end of next year. On track to be driving millions of quality customer interactions this year, Zingly is accelerating its mission to help companies collaborate with their customers and build relationships bigger than business.
About Zingly
Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.
Zingly serves businesses across multiple industries including Banking and Financial Services, Insurance, Education, and Healthcare. Visit https://www.zingly.ai/ to learn more.
About WestWave Capital
Deep-Tech takes deep partnerships. Founded by former entrepreneurs, WestWave knows that founders need more than just capital. WestWave Capital invests in market defining pre-seed, seed and series A enterprise start ups.
About Dell Technologies Capital
DTC invests in determined early-stage founders who push the envelope on technology innovation for the enterprise, connecting them to the capital, expertise, and customers they need to take a company from start to scale. Since its inception in 2012, DTC has backed more than 150 startups, a list that notably includes Arista Networks, Cylance, DocuSign, Exotec, JFrog, MongoDB, Nasuni, Netskope, Nutanix, Nuvia, Redis, Xometry, and Zscaler. DTC has offices in Palo Alto (HQ), Boston, and Tel Aviv.
About Scribble Ventures
Scribble Ventures is an early-stage venture firm started by operators and investors from Instagram, Twitter, & A16z. We invest in Pre-Seed and Seed, and write initial checks of up to $1.5M. This allows Scribble to collaborate and co-invest with other angel investors and early-stage funds, so founders can bring the best partners into their round. We work closely with our founders alongside The Scribble Network – a curation of world-class operators across sectors and stages – for guidance on product, growth, hiring, fundraising, and more. We arent just investors to our founders – we are teammates. More info: scribble.vc
About Formus Capital
Formus Capital is a global technology investment firm backed by a network of family offices across various sectors & geographies. Our mission is to partner with exceptional, mission driven teams transforming industries and building world-impacting companies.
About Geekdom Fund
Geekdom Fund is a venture capital fund that invests in early stage tech startups led by the strongest founders. Our partners are in the trenches with our companies. Whether it be hiring, channel development, fundraising, executive coaching, or brainstorming sessions with your team, our goal is to help founders avoid costly mistakes and make high impact decisions.
Array Ventures
Array Ventures invests in founders passionate about solving problems for businesses. We partner from first round of your journey and help companies hone their go-to-market /10x growth journey.
About Firebolt Ventures
Firebolt Ventures is a venture capital firm focused on all things software (enterprise b2b application/infrastructure layers, fintech, consumer) to help extraordinary founders build enduring companies. We partner with founders early, invest throughout the lifecycle of the company and aim to be your most impactful investor.
About Burst Capital
Burst Capital invests in early-stage software and service companies, primarily those with marketplace and SaaS business models. As operators turned investors, we provide our portfolio company founders with on-call operating advice as we support their rapidly scaling businesses.
Contact Details
Zingly
Bilal Mahmood
+44 7714 007257
b.mahmood@stockwoodstrategy.com
Company Website
View source version on newsdirect.com: https://newsdirect.com/news/zingly-launches-a-bold-ai-driven-future-of-customer-experience-for-a-world-beyond-1-800-calls-and-chatbots-916452925
Zingly
COMTEX_453387709/2655/2024-06-05T10:01:33
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Dubai, UAE, 8th October 2025, ZEX PR WIRE, By winning the Guinness World Records
for “Largest attendance at a Forex Event” & “Most Exhibitors at a Forex Event”, the 8th edition of Forex Expo Dubai this year is announced as the world’s largest event in forex & online trading industry.
The historical event, Forex Expo took place in Dubai World Trade Center (DWTC) on 6-7 October 2025 with 262 Exhibiting companies and 147 Industry Experts as speaker from over 100 Countries making the world’s largest exhibition and conference in online trading industry.
The record was achieved during Forex Expo Dubai, as footfall reached 20,021 visitors that comprises of 16,994 online traders/investors, 671 IBs/Affiliates and 2,356 business professionals, reinforcing Dubai’s position as the financial powerhouse of the Middle East.
Early this Monday, Dubai Police noted traffic congestion around the Dubai World Trade Centre (DWTC) as large crowds arrived for Forex Expo and two other concurrent events, highlighting the venue’s growing role as a hub for international gatherings.
Niyaz Mohamed from Forex Expo Team added “This achievement goes beyond numbers — it reflects Forex Expo Dubai’s position as a global platform for innovation and finance. We’re honoured to set new benchmarks for the forex industry.”
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
100+ biomarkers, AI-powered insights, and early detection are now accessible to everyone.
Seattle, WA, USA– Vitals Vault, a next-generation health optimization platform, is transforming how individuals take control of their health. By offering access to over 100 precision biomarker tests, AI-driven insights, and clinician-reviewed reports, Vitals Vault is bridging the gap between expensive longevity clinics and the limited scope of traditional annual physicals.
Accessible Pricing with Launch Special
Individually, these tests cost over $1,700 if purchased separately. The full Vitals Vault comprehensive panel regularly retails for $599, already a fraction of the price of longevity clinics that charge $4,000 -$5,000. For its limited launch, Vitals Vault is making this same full-body health scan available for just $399 – bringing advanced longevity testing within reach for everyone.
The Number That Matters More Than Your Birthday
Beyond testing for disease risk, Vitals Vault measures how fast your body is actually aging. Using PhenoAge, an advanced algorithm built from key blood markers, the platform calculates your biological age – a true reflection of cellular health, resilience, and longevity potential. Unlike your birthdate, this measure shows whether you’re aging faster or slower than expected. Armed with this insight, individuals can take targeted, science-based steps proven to slow – and in some cases reverse – the pace of aging.
A New Era in Preventive Health
For decades, the standard medical model has focused on detecting sickness rather than preventing it. Annual physicals typically measure only 12–20 markers, leaving fatigue, hidden inflammation, and silent heart risk unnoticed until it’s too late.
Meanwhile, longevity clinics charge as much as $4,500 for advanced testing, placing optimal health out of reach for most people.
Vitals Vault challenges this system by making comprehensive testing and actionable health optimization accessible and affordable. With CLIA-certified labs, HIPAA-compliant data protection, and HSA/FSA eligibility, the platform delivers the same scientific rigor as elite clinics at a fraction of the cost.
What’s Included: 112+ Biomarkers That Go Far Beyond a Physical
Instead of the 12–20 basic labs typically offered at a doctor’s office, Vitals Vault provides a complete map of health with over 100+ tests across every major system.
Some of the most critical include:
- ApoB – The most powerful predictor of heart attack and stroke risk, yet rarely included in standard physicals.
- Lipoprotein(a) – A hidden genetic risk factor most doctors never check, strongly linked to early heart attacks and strokes—even when cholesterol appears normal.
- hs-CRP – A key inflammation marker not only driving silent cardiovascular disease, but also linked to accelerated biological aging and predicting future risk of heart attack years before symptoms appear.
- Homocysteine – Elevated levels are linked not only to cognitive decline, stroke, and Alzheimer’s, but also to accelerated brain shrinkage—studies show lowering homocysteine with B-vitamins can slow brain atrophy by over 30% and preserve memory.
- Advanced cholesterol & triglycerides – Go beyond ‘total cholesterol’ to reveal hidden particle patterns and lipid risks that standard panels miss.
- Fasting insulin + HOMA-IR – Detect hidden insulin resistance years before glucose or A1C changes, offering an early warning for diabetes and metabolic disease.
- Hemoglobin A1C – The gold standard for tracking long-term blood sugar control and uncovering hidden diabetes risk.
- Full thyroid panel (TSH, Free T4, Free T3, Reverse T3, antibodies) – The most comprehensive thyroid check – revealing hidden imbalances that drive fatigue, stubborn weight gain, mood shifts, and hair loss that a standard TSH test alone often misses.
- Ferritin & Iron – Reveal hidden anemia or iron overload—two underdiagnosed causes of constant exhaustion, brain fog, and poor performance.
- Vitamin D, B12, Folate – Essential nutrient trio uncovering deficiencies that quietly drive fatigue, low mood, and weakened immunity.
- Testosterone (free & total) – The master vitality hormone influencing energy, strength, mood, drive, and libido in both men and women – often overlooked outside men’s health.
- Estradiol, Progesterone, FSH, LH – Core reproductive hormones regulating fertility, hormonal balance, mood, and life-stage transitions in both sexes, not just women.
- Cortisol & DHEA-S – stress and resilience markers influencing sleep, recovery, and aging.
- Liver enzymes (ALT, AST, GGT) – detect alcohol, medication, or diet-related strain.
- Kidney markers (Creatinine, eGFR, Albumin/Creatinine Ratio) – uncover early kidney warning signs most doctors miss.
This depth of testing is designed to uncover imbalances years before they manifest as disease, empowering users to intervene early and live longer, healthier lives.
Personalized AI-Driven Health Reports
Every Vitals Vault client receives more than just raw lab data. Results are reviewed by advanced AI systems that compare biomarkers against optimal, not just “normal”, ranges. The platform delivers a personalized Functional Health Report that includes:
- Food and supplement guidance tailored to biomarker results
- Lifestyle recommendations for sleep, stress, and exercise
- Urgent result flagging for immediate attention
- A biological age (PhenoAge) calculation to measure true aging beyond the calendar
Health History Integration
Vitals Vault also empowers clients to upload past lab reports from other providers, creating a continuous health timeline. Instead of treating every test as an isolated snapshot, the platform stitches data together – revealing long-term trends, hidden patterns, and whether interventions are truly working. This longitudinal view, once only available at elite concierge clinics, is now accessible to everyone. Clients can securely track their progress, spot subtle changes early, and share evolving insights with their physicians.
Trusted, Affordable, and Transparent
Vitals Vault operates with a one-time $399 purchase; no subscriptions, no hidden fees, and no automatic renewals. Customers schedule their tests at one of 2,000+ Quest Diagnostics locations nationwide, receive results within 7 days, and gain access to insights typically reserved for the wealthy.
The company also offers a 60-day money-back guarantee, underscoring its confidence in providing measurable value.
Why Vitals Vault Matters Now
With 74% of adults reporting exhaustion and nearly all lacking clarity on the cause, Vitals Vault positions itself as the clear alternative to “bare minimum” healthcare. Instead of waiting years for conditions like pre-diabetes or hormone imbalances to surface, individuals can now identify risks early, act on them, and reclaim control of their health journey.
For more information, visit www.vitalsvault.com.
About Vitals Vault
Vitals Vault, Inc. is a Seattle-based health optimization company committed to making comprehensive, science-driven health insights accessible to everyone. Through partnerships with leading labs and the integration of AI technology, Vitals Vault delivers precision biomarker analysis, personalized action plans, and unparalleled value. The platform empowers individuals to take charge of their health, longevity, and performance, without the inflated costs of concierge medicine.
For updates follow Vitals Vault on LinkedIn: https://www.linkedin.com/company/vitals-vault/
Media Contact
Company Name: Vitals Vault, Inc.
Contact Person: Media Relations
Email: team@vitalsvault.com
Website: https://www.vitalsvault.com/
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
A leading mobile app development company, Grepix Infotech, empowers startups, restaurants, and enterprises with innovative Food Delivery App Development solutions designed for growth and customer engagement.
Noida, Uttar Pradesh, India, 8th Oct 2025 – Grepix Infotech, a leading mobile app development company, is transforming how startups, restaurants, and enterprises build and scale their digital presence. With an emphasis on scalability, customization, and rapid deployment, Grepix is redefining food delivery app development by equipping businesses with platforms that thrive in today’s competitive on-demand economy.
Meeting the Demand for Digital Dining
The food delivery industry has evolved into one of the fastest-growing segments of the global economy. Consumers are increasingly shifting from traditional dining to the convenience of ordering meals via smartphones. Whether it’s busy professionals seeking time-saving options, families craving variety, or students looking for affordable meals, the trend is clear: digital dining is here to stay.
However, this growth brings new challenges. Restaurants and delivery startups must compete not only on taste and price but also on user experience, speed, and reliability. Businesses can no longer survive with a generic app; they need a development partner who understands market dynamics, user expectations, and cutting-edge technology. Grepix Infotech bridges this gap by creating tailor-made solutions that match each stage of business growth.
Scalable and Custom-Built Solutions
One of Grepix Infotech’s core strengths lies in building scalable food delivery platforms. From single-restaurant applications to multi-restaurant marketplaces, Grepix ensures its solutions can handle growth, surging demand, and the addition of new features without disruption. This flexibility empowers businesses to start small and expand confidently as their customer base grows.
Key Features of Grepix’s Food Delivery Apps:
- Real-Time Order Tracking for customers and delivery partners, improving transparency and trust.
- Multi-Restaurant & Menu Management tools that allow seamless onboarding and operations for multiple vendors.
- Integrated Payment Gateways, including credit/debit cards, wallets, and region-specific payment systems.
- AI-Powered Recommendations that enhance user engagement and drive repeat purchases.
- Admin & Analytics Dashboards for real-time insights, performance monitoring, and data-driven decision-making.
Each app is developed with a focus on performance, security, and user experience, ensuring that both customers and businesses benefit from smooth operations.
Why Businesses Choose Grepix Infotech
Grepix Infotech has earned a reputation as a trusted food delivery app development company with successful projects delivered across North America, Africa, Asia, and Europe. Its global footprint proves the adaptability of its solutions to meet diverse cultural, economic, and technological needs.
Clients often choose Grepix for two main reasons:
- Ready-to-Deploy Solutions – Accelerated go-to-market strategies that help startups launch their platforms quickly.
- Custom Development Expertise – Deep technical knowledge that ensures every app reflects the client’s unique brand identity and business model.
By offering both options, Grepix allows businesses to balance speed with personalization, depending on their goals.
A Vision for Digital Transformation
At the heart of Grepix Infotech’s mission is a commitment to simplifying and accelerating digital transformation for food delivery startups and enterprises. The company’s approach combines industry expertise, technological innovation, and customer-centric design to deliver results that go beyond app launches.
As Vinay Jain, Founder of Grepix Infotech, explains:
“Our mission is to simplify and accelerate digital transformation for food delivery startups and enterprises. By combining deep industry knowledge with innovative technology, we help businesses not just launch, but scale profitably.”
This vision reflects Grepix’s dedication to empowering businesses in the on-demand apps with solutions that are both future-ready and customer-focused.
The food delivery market is no longer about simply connecting restaurants to customers. It’s about creating efficient, intelligent, and scalable platforms that drive growth while meeting modern consumer expectations. With its proven expertise, innovative features, and commitment to client success, Grepix Infotech stands out as the ideal partner for anyone looking to enter or expand in the digital dining space.
Whether you are a local restaurant owner, a startup founder, or an enterprise building a large-scale delivery ecosystem, Grepix Infotech delivers the tools and technology needed to thrive in this dynamic market.
Media Contact
Organization: Grepix Infotech Pvt. Ltd.
Contact Person: Vinay Jain
Website: https://www.grepixit.com
Email: Send Email
Contact Number: +918860213347
Address:Logix Technova A 328, Plot – A 4, Noida-Greater Noida Expy, Block B, Sector 132, Noida, India – 201304
City: Noida
State: Uttar Pradesh
Country:India
Release id:35069
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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