Press Release
Zingly launches a bold AI-driven future of customer experience for a world beyond 1-800 calls and chatbots
–News Direct–
Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships.
With this launch, Zingly is today announcing it has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and from leaders in the CX industry.
Today, customers are still primarily required to call 800 numbers and punch numbers into an interactive voice response (IVR) whenever they need to communicate with businesses. For customers, phone calls are an outdated and frustrating experience, and for businesses, theyre an expensive and unscalable method of communication. Meanwhile, businesses are seeing 10x traffic on their website and apps while experiencing declining call center traffic.
Technology advancements in CX have typically focused on operational savings driven by cloud migration and agent support tools, but have often neglected the end customer. Zingly rectifies this imbalance by providing customers with Zingly-Roomsa patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.

This is driven by the companys Generative AI product technologies, including Relationship-AI and Zingly-Buddy. Zingly focuses on eliminating friction and accelerating engagement use cases like customer acquisition, onboarding, customer service and success, and many more. This is done through a modern no-code-low-code platform that integrates into any tech stack (CRM, existing contact center technologies, customer support systems, and core operations) and intelligently combines cutting-edge Generative AI, humans, and data. The end result is an innovative collaborative space that can scale to support service and sales operations for businesses of all sizes, while providing hyper-personalization for customers.

Founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, Zingly was born out of a recognition that traditional contact center solutions were becoming obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Passi teamed up with seasoned CX, CRM, and CCaaS leaders from Five9, Talkdesk, and Glia to launch Zingly.
Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together, said Gaurav Passi, CEO and founder of Zingly.
Zingly represents a significant leap forward from the traditional trade-off between personalization and scalability in CX. While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheaper, and more secure than both 1-800 numbers and conversational AI chatbots added Gaurav Passi.
Currently focusing on high-value industries such as financial services, healthcare, and product companies, Zingly is able to help organizations modernize their customer experience seamlessly by integrating with their existing technology stacks. As an example, Zingly is working with a Fortune 500 provider to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. Most importantly, it allowed them to innovate on top of their core infrastructure like Salesforce and Avaya without any disruption.
To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward looking Fortune 500 design partners was required for such a revolution, said Zeus Kerravala, Principal Analyst, ZK Research.
The vision presented by Zingly happens once in a decade. We are excited to partner with the team right from its inception, said Gaurav Manglik of WestWave Capital. While Gokul Rajaram, Board Member at Coinbase and Pinterest, and former executive at DoorDash and Square added: What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day 1. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.
Looking ahead, Zingly is rapidly expanding its teams in data science and engineering, sales, and marketing with plans to double its headcount by the end of next year. On track to be driving millions of quality customer interactions this year, Zingly is accelerating its mission to help companies collaborate with their customers and build relationships bigger than business.
About Zingly
Zingly.ai is the new way for businesses to meet, onboard and build lasting relationships with customers. Built by industry insiders in collaboration with Fortune 500 service providers, Zingly is a faster, cheaper, more secure, and better-organized solution than today's chatbots and 1-800 calling, eliminating friction and accelerating use cases like customer acquisition, onboarding, and support. Zingly makes online customer experiences delightful and personal by intelligently combining GenAI + Humans + Data to provide infinite scale for businesses and hyper personalization for customers to drive revenue acceleration and create exceptional customer experiences.
Zingly serves businesses across multiple industries including Banking and Financial Services, Insurance, Education, and Healthcare. Visit https://www.zingly.ai/ to learn more.
About WestWave Capital
Deep-Tech takes deep partnerships. Founded by former entrepreneurs, WestWave knows that founders need more than just capital. WestWave Capital invests in market defining pre-seed, seed and series A enterprise start ups.
About Dell Technologies Capital
DTC invests in determined early-stage founders who push the envelope on technology innovation for the enterprise, connecting them to the capital, expertise, and customers they need to take a company from start to scale. Since its inception in 2012, DTC has backed more than 150 startups, a list that notably includes Arista Networks, Cylance, DocuSign, Exotec, JFrog, MongoDB, Nasuni, Netskope, Nutanix, Nuvia, Redis, Xometry, and Zscaler. DTC has offices in Palo Alto (HQ), Boston, and Tel Aviv.
About Scribble Ventures
Scribble Ventures is an early-stage venture firm started by operators and investors from Instagram, Twitter, & A16z. We invest in Pre-Seed and Seed, and write initial checks of up to $1.5M. This allows Scribble to collaborate and co-invest with other angel investors and early-stage funds, so founders can bring the best partners into their round. We work closely with our founders alongside The Scribble Network – a curation of world-class operators across sectors and stages – for guidance on product, growth, hiring, fundraising, and more. We arent just investors to our founders – we are teammates. More info: scribble.vc
About Formus Capital
Formus Capital is a global technology investment firm backed by a network of family offices across various sectors & geographies. Our mission is to partner with exceptional, mission driven teams transforming industries and building world-impacting companies.
About Geekdom Fund
Geekdom Fund is a venture capital fund that invests in early stage tech startups led by the strongest founders. Our partners are in the trenches with our companies. Whether it be hiring, channel development, fundraising, executive coaching, or brainstorming sessions with your team, our goal is to help founders avoid costly mistakes and make high impact decisions.
Array Ventures
Array Ventures invests in founders passionate about solving problems for businesses. We partner from first round of your journey and help companies hone their go-to-market /10x growth journey.
About Firebolt Ventures
Firebolt Ventures is a venture capital firm focused on all things software (enterprise b2b application/infrastructure layers, fintech, consumer) to help extraordinary founders build enduring companies. We partner with founders early, invest throughout the lifecycle of the company and aim to be your most impactful investor.
About Burst Capital
Burst Capital invests in early-stage software and service companies, primarily those with marketplace and SaaS business models. As operators turned investors, we provide our portfolio company founders with on-call operating advice as we support their rapidly scaling businesses.
Contact Details
Zingly
Bilal Mahmood
+44 7714 007257
b.mahmood@stockwoodstrategy.com
Company Website
View source version on newsdirect.com: https://newsdirect.com/news/zingly-launches-a-bold-ai-driven-future-of-customer-experience-for-a-world-beyond-1-800-calls-and-chatbots-916452925
Zingly
COMTEX_453387709/2655/2024-06-05T10:01:33
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Just Like Mona Lisa Confirmed Anime Adaptation, Teaser Visual and Illustration Revealed
Special Panel Stage Confirmed for AnimagiC 2026 Featuring the World Premiere of the Main Cast and The First Trailer
An anime adaptation of Just Like Mona Lisa (Original Title: Seibetsu “Mona Lisa” no Kimi e), the project previously unveiled under the codename “Project M,” has officially been announced, with the teaser visual released alongside the announcement. The upcoming series is set to portray the story’s sensitive emotions and vivid world through expressive new animation.

Furthermore, to commemorate this milestone, author Tsumuji Yoshimura, has shared an exclusive newly drawn celebratory illustration alongside an official comment.
Introduction to Just Like Mona Lisa
What if everyone were born genderless, who would you fall in love with? The highly anticipated TV anime adaptation of Just Like Mona Lisa by Tsumuji Yoshimura, a series that has surpassed a cumulative 1 million copies sold, is finally here.
Hinase, the main character who continues to live genderless. Childhood friends Ritsu and Shiori, who have already chosen theirs. What is “love”? What does it mean to have something you want to cherish above all else? Their classmates and the adults around them struggle and hesitate alongside them, weaving the story together. What choice will Hinase make? A breathtaking triangle of first love and youth, now brought to life in beautiful animation by SHAFT, one of Japan’s leading animation studios.
・Official Website: https://monalisa-anime.com
・Official X: @anime_mona_lisa (https://x.com/anime_mona_lisa)
Special Comment & Illustration from Author Tsumuji Yoshimura
Story
In a world where everyone is born genderless. Their bodies shift toward their desired gender when they reach around twelve years old. Yet Hinase alone had not changed at all and had now reached the age of eighteen. Arima Hinase, a third-year high school student, carries the quiet unease of being the only one around them genderless, yet simply spends unchanged days with childhood friends Ritsu Kaga and Shiori Takayama, and that alone had been enough. Then one day, when Ritsu and Shiori confess their feelings towards Hinease, their everyday life begins to change. “Something is about to change. Their eighteenth spring has arrived.”

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project
Staff
– Original Story: Tsumuji Yoshimura’s “Just Like Mona Lisa” (Published by Square Enix “Gangan Comics ONLINE”)
– Animation Production: SHAFT Inc.
Original Manga Information
・Publisher: Square Enix Co., Ltd.
・Author: Tsumuji Yoshimura
・Volumes: Volumes 1–8, along with spin-off volumes “X” and “Y,” totaling 10 volumes now available.
Media & Press Inquiries
CyberAgent, Inc. Corporate Communications / PR Team: Mika
Media Contact
Organization: CyberAgent, Inc.
Contact Person: CyberAgent, Inc. Press Contact
Website: https://caanime.cyberagent.co.jp/en/
Email: Send Email
Address:40-1 Udagawacho, Abema Towers, Shibuya City, Tokyo
City: Tokyo
Country:Japan
Release id:46191
The post Just Like Mona Lisa Confirmed Anime Adaptation, Teaser Visual and Illustration Revealed appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Just Like Mona Lisa Confirmed Anime Adaptation, Teaser Visual and Illustration Revealed
Special Panel Stage Confirmed for AnimagiC 2026 Featuring the World Premiere of the Main Cast and The First Trailer
An anime adaptation of Just Like Mona Lisa (Original Title: Seibetsu “Mona Lisa” no Kimi e), the project previously unveiled under the codename “Project M,” has officially been announced, with the teaser visual released alongside the announcement. The upcoming series is set to portray the story’s sensitive emotions and vivid world through expressive new animation.

Furthermore, to commemorate this milestone, author Tsumuji Yoshimura, has shared an exclusive newly drawn celebratory illustration alongside an official comment.
Introduction to Just Like Mona Lisa
What if everyone were born genderless, who would you fall in love with? The highly anticipated TV anime adaptation of Just Like Mona Lisa by Tsumuji Yoshimura, a series that has surpassed a cumulative 1 million copies sold, is finally here.
Hinase, the main character who continues to live genderless. Childhood friends Ritsu and Shiori, who have already chosen theirs. What is “love”? What does it mean to have something you want to cherish above all else? Their classmates and the adults around them struggle and hesitate alongside them, weaving the story together. What choice will Hinase make? A breathtaking triangle of first love and youth, now brought to life in beautiful animation by SHAFT, one of Japan’s leading animation studios.
・Official Website: https://monalisa-anime.com
・Official X: @anime_mona_lisa (https://x.com/anime_mona_lisa)
Special Comment & Illustration from Author Tsumuji Yoshimura
Story
In a world where everyone is born genderless. Their bodies shift toward their desired gender when they reach around twelve years old. Yet Hinase alone had not changed at all and had now reached the age of eighteen. Arima Hinase, a third-year high school student, carries the quiet unease of being the only one around them genderless, yet simply spends unchanged days with childhood friends Ritsu Kaga and Shiori Takayama, and that alone had been enough. Then one day, when Ritsu and Shiori confess their feelings towards Hinease, their everyday life begins to change. “Something is about to change. Their eighteenth spring has arrived.”

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project

Tsumuji Yoshimura / SQUARE ENIX, “Just Like Mona Lisa” Project
Staff
– Original Story: Tsumuji Yoshimura’s “Just Like Mona Lisa” (Published by Square Enix “Gangan Comics ONLINE”)
– Animation Production: SHAFT Inc.
Original Manga Information
・Publisher: Square Enix Co., Ltd.
・Author: Tsumuji Yoshimura
・Volumes: Volumes 1–8, along with spin-off volumes “X” and “Y,” totaling 10 volumes now available.
Media & Press Inquiries
CyberAgent, Inc. Corporate Communications / PR Team: Mika
Media Contact
Organization: CyberAgent, Inc.
Contact Person: CyberAgent, Inc. Press Contact
Website: https://caanime.cyberagent.co.jp/en/
Email: Send Email
Address:40-1 Udagawacho, Abema Towers, Shibuya City, Tokyo
City: Tokyo
Country:Japan
Release id:46191
The post Just Like Mona Lisa Confirmed Anime Adaptation, Teaser Visual and Illustration Revealed appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Michael A. Griffin Encourages Young Professionals to Learn Every Role Before Seeking Leadership
-
Raleigh business leader Michael A. Griffin says the best leaders are built through experience, not titles, and encourages young professionals to focus on learning before leading.
RALEIGH, N.C. Jun 18, 2026, ZEX PR WIRE — Michael A. Griffin, CEO and Chairman of National Business Center, Inc., is encouraging young professionals to resist the pressure to rush into leadership positions and instead focus on understanding the work, the people, and the processes that make organizations successful.
Griffin’s message comes from personal experience. Before becoming a CEO, he spent years working in customer service and learning different aspects of business operations. He believes those experiences provided lessons that continue to shape his leadership approach today.
“Everybody wants the title,” Griffin said. “Not everybody wants to learn what the people doing the work deal with every day. That’s where the real education happens.”
According to a recent Gallup workplace report, managers account for as much as 70% of the variation in employee engagement. Despite that impact, many professionals enter leadership roles without first gaining experience across different functions within an organization.
Griffin believes that creates challenges for both leaders and teams.
“When I first started, I paid attention to how customers reacted, how employees solved problems, and where processes broke down,” he said. “Those observations taught me more about leadership than any management title could have.”
Research from the Center for Creative Leadership has found that experience-based learning is one of the most significant drivers of leadership development. Exposure to different responsibilities helps future leaders understand how decisions affect employees, customers, and operations.
For Griffin, some of the most valuable lessons came from working closest to customers.
“I remember seeing situations where a policy looked good on paper but created confusion in practice,” he said. “If you’ve never been the person dealing directly with that confusion, it’s easy to make decisions that create more problems.”
He believes young professionals should actively seek opportunities to learn beyond the boundaries of their current role.
That could mean spending time with different departments, volunteering for new projects, observing experienced colleagues, or simply asking more questions.
“The people who grow the fastest are usually the people who stay curious,” Griffin said. “They want to understand how everything connects.”
Griffin also draws leadership lessons from his background in baseball and football. Growing up in Eastern North Carolina, he learned that successful teams depend on every player understanding their role and how it contributes to the larger goal.
“In sports, you learn pretty quickly that one person can’t do everything,” he said. “You also learn that every position matters. Business works the same way.”
He believes those lessons are particularly important in an era where career advancement often feels accelerated.
Social media and professional networking platforms can create the impression that leadership is something people achieve quickly. Griffin argues that the strongest leaders are often the ones who spend years building knowledge and credibility before taking on greater responsibility.
“People see the promotion,” he said. “They don’t always see the years of learning that came before it.”
His advice to young professionals is straightforward: focus less on managing people and more on understanding how the work gets done.
“Learn the customer side. Learn the operational side. Learn where problems start and how they get solved,” Griffin said. “The more perspectives you understand, the better decisions you’ll make later.”
He believes that leadership is ultimately about serving others and helping teams perform at their best. That becomes easier when leaders understand the challenges their employees face.
“When people know you’ve done the work or taken the time to understand it, trust comes faster,” he said. “Trust is one of the most important things a leader can earn.”
As organizations continue to navigate change and workforce development challenges, Griffin hopes more young professionals will view learning as an investment rather than a delay.
“Leadership isn’t a destination,” he said. “It’s the result of experiences, lessons, mistakes, and growth. The more you learn before you lead, the better prepared you’ll be when the opportunity comes.”
About Michael A. Griffin
Michael A. Griffin is the CEO and Chairman of National Business Center, Inc., based in Raleigh, North Carolina. He oversees Vegas-Style Skill Games and Blue Bull Gaming and has spent years working in customer service, operations, and executive leadership. Raised in Eastern North Carolina, Griffin played baseball and football growing up and credits many of his leadership principles to lessons learned through sports, teamwork, and hands-on experience. He frequently writes and speaks about leadership, operational discipline, customer behavior, and professional development.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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