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Advancing customer experience solutions at World CX Summit and Awards

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Mumbai, India, 5th June 2024, ZEX PR WIREThe 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and innovations that are reshaping how businesses approach the customer experience space.

The event explored crucial topics that have been dominating the CX space ranging from amplifying CX through martech, enhancing CX through automation, personalised CX through conversational AI, AI-led intelligent CX workflows and more.

Among the insightful sessions during the summit was the tech talk on ‘Reimagine Customer Experience with GenAI’ by Santosh Rao, Technology Leader – Client Engineering, IBM, and Buvana Iyer, Technology Leader- Client Engineering, IBM. The discussion focused on how the integration of AI-based tools are reshaping the customer experience lifecycle.

Another notable session was the panel discussion on “Revolutionizing Customer Experience: Navigating the Era of Digital Transformation”. Moderated by Ninad Raje, Chief Information & Transformation Officer, Chief People Officer, HealthAssure, deliberated on how subscription-based models have reshaped consumer behaviour and expectations. Fellow panellists, Lavanya Pachisia, Chief Operating Officer, Zivame; Keshav Evani, President – Digital Banking, YES Bank, and Suraj Shetty, Head of Customer Experience and Learning Development, Ring, provided key insights on how the integration of emerging technologies such as the metaverse, robotics, and marketing automation lead to exceptional customer experiences and increased ROI.

Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India – South Asia, IBM, the Lead Partner of the event, reflected on his experience, stating, “I found the summit experience to be excellent, primarily due to the format in which it was conducted. The panel discussions, where various clients shared their experiences and insights on adopting GenAI, were particularly enlightening. Additionally, during my session on leveraging GenAI to reimagine the customer experience, there were engaging questions and interactions, indicative of the high level of attendance and participation in the sessions.”

Anvesha Poswalia, Head of Digital & E-commerce, Unilever, said,” it’s been an amazing experience. I’m truly elated by the incredible people I’ve met and the engaging discussions we’ve had, including the independent ones.”

Delnaaz Irani, Associate Director – Customer Experience, GSK, added, “the overall experience of the Summit was truly exciting. You get to learn a lot of new things, especially within your specific industry. Typically, you’re so focused on your day-to-day tasks that attending summits like this expands your horizons.”

Lalit Khosa, Head of Growth & BFSI Strategy, Exotel, further added “the World CX Summit and Awards was truly exceptional. The articulation of the event, the sharing of growth strategies by customers, and the well-aligned networking sessions were all superb. It was a wonderful experience to engage in such meaningful conversations.”

Naveen Bharadwaj, the CEO of Trescon, expressed, “during our research in preparation for this summit, our community of CX leaders highlighted a pressing demand for innovative solutions and services, that shaped our strategic priorities and focus for this event’s agenda. We are committed to advancing our community’s objectives by fostering effective deal flow between vendors and key decision-makers. Through intelligent and strategic collaborations, we aim to support our ecosystem in achieving their goals.”

The event culminated in the prestigious Top 100 CX Leaders Awards and Top 30 Marketing Leader Awards ceremony, honouring the top leaders and marketers for their exceptional contributions to innovation and excellence.

The World CX Summit has become an essential platform for knowledge exchange, collaboration, and business growth within the CX community. Through focused discussions on conversational AI and MarTech, the summit explored practical strategies for implementing these solutions and shaping the digital future in India’s technological landscape.

The 11th edition of the World CX Summit was brought to you by:

– Lead Partner: IBM

– Platinum Partner: Exotel

– Gold Partner: Kore.ai;

OneXtel – Bronze Partners:

Limechat – Awards Partner: Gupshup

About Trescon

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com

For media inquiries and further information, please contact:

Vishal S S

Media, PR and Corporate Communications Executive

Trescon Email: vishals@tresconglobal.com

Mobile: +91-7358680951

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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24Newswire.com Sets the Gold Standard in Press Release Distribution with Unmatched Reach and Results

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24Newswire.com delivers reliable and results-driven press release distribution services for businesses of all sizes. From corporate announcements to event promotions, the platform makes it easy to distribute press releases to thousands of top-tier media outlets worldwide. Designed for maximum visibility and brand impact, 24Newswire offers strategic targeting, real-time reporting, and one of the most effective solutions for business PR distribution and event news distribution available today.

New York, NY – In today’s fast-paced digital age, getting noticed is more challenging than ever. Enter 24Newswire.com, a leading platform revolutionizing the way businesses and organizations distribute press releases. Offering one of the best press release distribution services in the industry, 24Newswire.com is designed to amplify visibility, increase brand credibility, and reach global audiences through powerful media networks.

As a premier press release distribution service, 24Newswire.com enables clients to seamlessly submit their press release for distribution across 15,000+ news outlets, including prominent platforms such as Google News, Yahoo Finance, AP News, MarketWatch, and more. Whether you’re a startup launching a product or a multinational company making major announcements, 24Newswire.com ensures your message reaches the right audience.

 

Why Choose 24Newswire.com?

Best Press Release Distribution Services: At 24Newswire.com, we pride ourselves on being among the best press release distribution platforms globally. Our platform provides industry-leading exposure by tapping into targeted and authoritative media outlets.

Business PR Distribution: For companies looking to build strong brand awareness or make impactful announcements, our Business PR Distribution services are tailored to deliver measurable results. From investor relations to product launches, 24Newswire covers it all.

Event News Distribution: Planning an event? 24Newswire specializes in Event News Distribution, helping organizers attract media attention and maximize event attendance through timely and widespread media coverage.

How Are Press Releases Distributed?

Many businesses often ask, “how are press releases distributed?” The answer lies in a combination of strategic syndication and cutting-edge technology. 24Newswire uses a robust network of journalists, bloggers, newsrooms, and online publishers to ensure every press release for distribution reaches its maximum potential.

Our streamlined system allows users to easily upload, format, and distribute press releases within minutes. Coupled with advanced targeting options and analytics, clients gain insights into reach, engagement, and media pickups.

How to Press Release Distribution – Made Simple

Still wondering “how to press release distribution” effectively? 24Newswire.com makes it simple. Just choose your package, submit your content, and we take care of the rest—from editorial review to global distribution. Our user-friendly interface is perfect for both PR professionals and first-time users.

Built for Businesses of All Sizes

Whether you’re a small business looking for cost-effective exposure or a large corporation seeking extensive media reach, 24Newswire offers flexible pricing and distribution packages to suit your needs. With scalable options and real-time analytics, our platform ensures transparency and performance tracking at every stage.

About 24Newswire.com

24Newswire.com is a trusted name in press release distribution services, helping brands, agencies, and organizations across industries communicate their stories to the world. Backed by a team of seasoned PR professionals and cutting-edge technology, 24Newswire delivers comprehensive distribution, maximum media exposure, and tangible results.

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24 Newswire Expands Global Reach with New AI-Powered Features and Strategic Partnerships

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24Newswire.com offers one of the best press release distribution services for businesses and individuals looking to distribute press releases globally. With a vast network of over 15,000 media outlets, the platform helps you amplify your message through professional press release distribution. Whether it’s Business PR Distribution or Event News Distribution, 24Newswire.com ensures high-impact results and real-time analytics to track success.

Following the successful launch of its groundbreaking media platform, 24Newswire is thrilled to announce a major expansion, introducing advanced AI-powered features and strategic partnerships to further revolutionize news distribution. This next phase solidifies 24Newswire’s position as a leader in the media technology space, empowering storytellers worldwide with unparalleled tools to amplify their voices.

Building on Early Success

24Newswire has transformed how businesses, journalists, and creators share news, with over 10,000 users distributing stories to millions of readers globally. The platform’s intuitive design, robust analytics, and commitment to accessibility have earned it widespread acclaim. Now, 24Newswire is taking its mission to the next level with enhancements designed to meet the evolving needs of the media landscape.

 

 

Introducing AI-Powered Innovations

24Newswire is rolling out a suite of AI-driven features to enhance user experience and maximize impact:

Smart Content Optimization: AI algorithms analyze press releases in real time, suggesting improvements to boost readability, SEO performance, and audience engagement.

Predictive Audience Targeting: Leveraging machine learning, the platform identifies the most relevant journalists, influencers, and media outlets for each story, increasing the likelihood of coverage.

Automated Multimedia Integration: Users can now seamlessly embed images, videos, and infographics into their releases, with AI ensuring optimal formatting across devices and platforms.

Sentiment Analysis: A new tool provides insights into how audiences are likely to perceive a story, helping users refine their messaging before distribution.

Voice-to-Text Press Release Creation: For users on the go, 24Newswire now supports voice dictation, converting spoken words into polished press releases in seconds.

These features build on the platform’s existing strengths, such as automated formatting, multilingual support, and real-time analytics, making 24Newswire the most comprehensive news distribution service available.

Strategic Partnerships to Amplify Reach

To expand its global footprint, 24Newswire has forged partnerships with leading media organizations, technology providers, and educational institutions:

Global Media Networks: Collaborations with major news aggregators and regional outlets ensure stories reach diverse audiences across North America, Europe, Asia, and beyond.

Tech Integrations: Partnerships with cloud storage providers and social media platforms streamline content sharing, while integrations with CRM systems enhance PR workflows.

Educational Outreach: 24Newswire is working with journalism schools to offer free access to students, fostering the next generation of storytellers. “We want to empower young journalists to share their perspectives with the world,” said Doe.

These partnerships underscore 24Newswire’s commitment to creating a connected, inclusive media ecosystem.

Empowering Communities Worldwide

At the heart of 24Newswire’s mission is a dedication to accessibility and equity. The platform has expanded its free tier to include more features for small businesses, nonprofits, and independent creators, ensuring that financial barriers don’t silence important voices. Additionally, 24Newswire has launched a Global Voices Initiative, providing pro bono distribution services to organizations in underserved regions.

A Vision for the Future

Looking ahead, 24Newswire plans to introduce a mobile app, virtual reality press release previews, and enhanced support for podcast and Press Release distribution

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24Newswire Unveils Revolutionary Platform to Transform Global News Distribution

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24Newswire.com is a leading press release distribution service that empowers businesses, agencies, and organizations to distribute press releases globally with ease and impact. Trusted for its wide media reach and real-time analytics, the platform offers tailored solutions for business PR distribution, event news distribution, and more.

United States, 30th Apr 2025, King NewsWireIn an era where information travels faster than ever, 24Newswire proudly announces the launch of its state-of-the-art media platform, designed to redefine how news is shared, consumed, and amplified across the globe. This innovative solution addresses longstanding challenges in the media industry, offering a seamless, efficient, and accessible way for journalists, businesses, public relations professionals, and content creators to distribute their stories to audiences worldwide.

A New Era for News Distribution

The launch of 24Newswire marks a significant milestone in the evolution of media technology. Built from the ground up with user experience and scalability in mind, the platform combines cutting-edge automation with intuitive design to empower users of all backgrounds. Whether it’s a small business announcing a product launch, a nonprofit sharing a milestone, or a journalist breaking a major story, 24Newswire ensures their message reaches the right audience at the right time.

 

At 24Newswire.com, we specialize in high-performance press release distribution services that help brands, organizations, and professionals gain instant visibility across leading media channels. Whether you need business PR distribution, event news distribution, or global brand exposure, our platform is designed to deliver real results.

Why Choose 24Newswire.com?

Global Syndication Network
Your press release for distribution is syndicated to over 15,000 verified news outlets, including Google News, Yahoo Finance, MarketWatch, AP News, and more.

Tailored Industry Targeting
Choose your niche and let our algorithm distribute your content to the most relevant journalists, bloggers, and platforms.

Real-Time Performance Analytics
See exactly how press releases are distributed, viewed, and shared. Measure ROI with ease.

Best Press Release Distribution Packages
We offer affordable, scalable, and customizable options—ideal for startups, corporates, agencies, and solo professionals.

What We Offer

Press Release Drafting & Editing
Need support creating professional content? Our editorial team helps craft compelling messages optimized for media pickup.

How to Press Release Distribution Made Easy
Upload your press release, select a distribution plan, and track its performance—all from a user-friendly dashboard.

White-Label & Agency Options
Our platform is agency-friendly and fully white-labeled for PR firms and resellers.

Use Cases

  • Product & Service Launches
  • Mergers & Acquisitions
  • Conference Announcements
  • Awards & Achievements
  • Company Milestones
  • Investment Announcements
  • Government & Nonprofit Updates

Trusted by Thousands

From tech startups to Fortune 500s, companies trust 24Newswire.com to distribute press releases effectively and professionally. Our reputation as one of the best press release distribution services is backed by consistent results and client satisfaction.

Key Features Driving Innovation

24Newswire introduces a suite of powerful features tailored to meet the demands of today’s fast-paced media landscape:

Automated Press Release Formatting: The platform’s intelligent system guides users through creating professional-grade press releases, ensuring compliance with industry standards while saving time and effort.

Targeted Distribution Networks: Users can select from curated lists of media outlets, journalists, and influencers, ensuring their news reaches the most relevant audiences.

Real-Time Analytics Dashboard: Comprehensive metrics provide insights into how stories perform, including views, shares, and engagement across platforms.

Credibility Verification System: To combat misinformation, 24Newswire employs advanced verification protocols to ensure only credible sources are amplified.

Multilingual Support: With built-in translation tools, users can distribute their news in multiple languages, breaking down geographic and linguistic barriers.

Integration with Social Media and SEO Tools: The platform optimizes content for discoverability, helping stories rank higher on search engines and gain traction on social media.

These features, combined with a commitment to affordability, make 24Newswire a versatile solution for organizations of all sizes.

Commitment to Accessibility and Inclusion

One of 24Newswire’s core principles is democratizing access to media tools. The platform offers tiered news Distribution pricing plans, including a free option for small organizations and independent creators, ensuring that financial constraints don’t prevent important stories from being told. Additionally, 24Newswire has partnered with nonprofit organizations to provide pro bono services to underserved communities, amplifying voices that are often overlooked.

“We believe every story matters,” said Doe. “Whether it’s a local charity raising awareness or a global brand launching a new initiative, we’re here to help them connect with the world.”

Looking Ahead

As 24Newswire rolls out globally, the company is already planning enhancements to further revolutionize the industry. Upcoming features include AI-driven content personalization, expanded integrations with podcast and video platforms, and a mobile app for on-the-go news distribution. The company also aims to establish regional hubs in Europe, Asia, and Latin America to better serve its growing international user base.

 

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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