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The Key to Success – Tom Vander Well’s Newly Released Book Exposes the Gap Between Leadership Strategy and Customer Experience!

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United States, 20th May 2026 – Quality assessment specialist and seasoned business leader Tom Vander Well has now released his book, This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life. The book is a valuable educational resource for aspiring business leaders in modern corporate America. Sharing important insights and actionable strategies, it offers a deep exploration of issues related to personal growth and human behavior.

This Call May Be Monitored is a business transformation guide based on unfiltered data from real-world customer interactions. Having personally evaluated more than 100,000 customer calls over 30 years, the author offers a rare insider look at a world where brand reputations are gradually built or destroyed. From retail and manufacturing to finance, healthcare, and beyond, the book analyzes how leadership strategy and corporate culture shape customer experiences across industries. While the book shares eye-opening real-life examples of how small gaps in communication, training, or systems can create significant organizational dysfunction over time, it also goes beyond operational insight to delve into the human consequences of frontline employees’ decisions. Ultimately, this book offers a comprehensive framework for using leadership to drive both business success and personal growth.

Tom Vander Well is the President and CEO of Intelligentics, a research and assessment firm where he has spent more than 30 years helping companies improve customer satisfaction and retention. Throughout his career, Tom has coached employees who interact directly with customers and helped leaders and executives understand frontline realities. This unique position has given him a rare ground-level perspective on how businesses thrive or fail in the real world.

Having lent his expertise to organizations, including Volvo, Principal Financial, John Deere, and more, Tom is best known for transforming customer interactions into strategic insights that drive long-term success. His new book examines the emotional dynamics of human interactions through a business lens, offering important lessons for corporate leadership as well as for everyday life and relationships.

Tom Vander Well is available for interviews. 

Title: This Call May Be Monitored: What Eavesdropping on Corporate America   

                                        Taught Me About Business and Life

Author: Tom Vander Well

Contact: Michael DeLon

Company:   Paperback Expert

Email: press@PaperbackExpert.com 

Phone Number:   (501) 404-8690

About Tom Vander Well:  https://www.intelligentics.com/who-we-are#about-us

Availability: Amazon.com

Book Preview:  https://www.amazon.com/dp/B0GHS2X145

Media Contact

Organization: Paperback Expert

Contact Person: Michael DeLon

Website: https://paperbackexpert.com/

Email: Send Email

Contact Number: +15014048690

Country:United States

Release id:45267

The post The Key to Success – Tom Vander Well’s Newly Released Book Exposes the Gap Between Leadership Strategy and Customer Experience! appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section

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CentFX Recognized as Best Execution Platform at Money Expo India 2026

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Zero-spread ECN broker honored at India’s largest trading and investing expo, where it exhibited as a Titanium Sponsor

Mumbai, India, September 16th, 2026CentFX, a globally regulated multi-asset broker serving clients in more than 100 countries, received the Best Execution Platform 2026 award at Money Expo India, held Aug. 29–30 at the Jio World Convention Centre in Mumbai.

The award recognizes the broker’s ECN execution model, built around zero-spread pricing and low-latency order routing, and was presented by HQMENA, a financial media and events group and the organizer of Money Expo India.

The recognition comes as CentFX expands its presence across South Asia through a growing partner network, new introducing broker relationships, and localized client support. The company exhibited at the event as a Titanium Sponsor at Booth No. 13, one of the principal stands on the exhibition floor.

“Receiving the Best Execution Platform award is a recognition of where we have chosen to invest as a business,” said the Chief Executive Officer of CentFX. “Execution is the part of a broker’s offering that traders feel on every single order, and it is the part that is hardest to fake. We have built our pricing and routing around that principle, and to have it recognized in India — a market where traders are increasingly discerning about where and how their orders are filled — is significant for us.” 

According to the company, CentFX provides ECN pricing from 0.0 pips with an average order execution speed of 0.04 seconds across more than 2,100 instruments spanning Forex, indices, commodities, and other asset classes. Clients access the markets through the company’s proprietary trading application or MetaTrader 5 on desktop and mobile, supported by multilingual platform coverage including Hindi and Bengali.

Now in its fifth edition, Money Expo India is the country’s largest trading and investing expo, according to the organizer. The event brought together more than 20,000 attendees, 1,000 companies, 300 exhibitors and 200 speakers representing more than 30 countries.

The award was accepted on behalf of CentFX by the CentFX Team, who led the company’s delegation at the event. Across the two days, the CentFX stand hosted platform demonstrations, on-site account walkthroughs, and partnership discussions with introducing brokers and affiliates from across the region.

The recognition comes amid continued growth in trading and investing participation across India, where demand is rising for transparent pricing, dependable order execution, and educational resources suited to participants at every level of experience. CentFX operates CentFX Academy, which provides video courses, eBooks, trading calculators, and market analysis materials to clients at no cost, and the company has indicated it will continue investing across these areas as it develops its partnerships and market presence in the region. 

For more information, please visit www.centfx.com

About CentFX

CentFX is a globally regulated multi-asset broker offering access to Forex, indices, commodities, and other instruments across a range of more than 2,100 products. The company holds regulatory authorisations in Anguilla (ARCA), Mauritius (FSC), and Dubai (Government of Dubai), ASIC and USA, and serves clients in over 100 countries. CentFX operates a proprietary trading application alongside full MetaTrader 5 support, and provides client education through CentFX Academy.

Risk Warning: Trading in Forex and contracts for difference carries a high level of risk and may not be suitable for all investors. Past performance and awards are not indicative of future results.

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Press Release

Leverate Launches MCP for Traders to Connect AI Assistants With Trading Platforms

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Dubai, United Arab Emirates, September 16th, 2026, FinanceWire

AI assistants have spent the past year helping traders understand the markets. Leverate’s new MCP for Traders extends that functionality to connected trading platforms.

Leverate has released MCP for Traders, connecting MCP-compatible third-party AI assistants, including Claude and ChatGPT, directly to a live trading account. Traders can ask about the market, check positions, and place orders without leaving the conversation, with nothing executed until they explicitly say yes.

The release follows the MCP for Brokers server, launched in July 2026, which opened a firm’s CRM, Broker Portal and trading platform data to the same AI assistants. That server gave AI access to the business. MCP for Traders takes the next step: giving AI access to the individual trading account and, with permission, the ability to act.

How It Works

The trader opens the AI Connector section in their platform settings and copies a connection prompt or configuration into their AI app, which then has scoped access to that one account. Fifteen trading tools sit behind the connection: ten focused on account and market data and five supporting trading account functions.

Every action runs in two phases. The assistant prepares the order and restates the instrument, direction, size, order type, price, stops and margin effect. Nothing reaches the market until the trader approves it inside their own AI application. The assistant is instructed to answer only on the connected account and the broker’s own instruments, explain trading terms neutrally, and decline requests for advice, recommendations, or predictions.

What It Gives the Broker

The demand is already there. An Investing.com survey of 938 US retail investors, published in April 2026, found that 62% use AI tools to inform their investment decisions, and 54% have used assistants such as ChatGPT for research. A broker running MCP for Traders can tell those clients that its platform connects to the assistant they already use.

Enablement sits with the broker. From the Broker Portal, a firm switches MCP for Traders on for its brand and chooses who receives it, by group, trading terms, country or a manual allowlist. Every AI-originated order is logged to Leverate CRM with its own source flag, so risk and compliance teams can distinguish it from a manual order. On prop accounts, orders placed through an assistant route through the same risk engine as any other and respect challenge and daily-loss limits. Each connection is bound to one account and secured with a token the trader controls.

For brokers, that creates a new engagement layer around the trading account. Clients can use the AI environments they are increasingly adopting, while the brokerage retains control over access, execution and visibility.

“Most brokers’ traders are already using AI. The question was whether they would use it on the broker’s own platform or somewhere else entirely. We built this so the answer can be on the platform, with the trader confirming every order and the firm able to see exactly what came from an assistant.” Ran Strauss, CEO & Co-Founder, Leverate

The way traders interact with digital tools is evolving, and the data behind it is still emerging. Leverate will publish usage figures from the first connected accounts in the coming months, showing how the feature is being used in practice.

MCP for Traders is live on Leverate’s white-label trading platform and is rolling out across the Client Portal and the wider Leverate ecosystem, with MT4/5 solutions to follow. Brokers activate it themselves, where it is off by default. Availability may vary by jurisdiction.

For more information about Leverate’s MCP server and the wider platform, visit https://leverate.com.

About Leverate

Leverate is a leading force in fintech innovation, dedicated to empowering financial institutions, brokers and prop firms with cutting-edge technology that drives growth, efficiency, and success. With 19+ years of experience and broker clients worldwide, Leverate provides a complete ecosystem, from trading platforms and CRM to liquidity and prediction markets, helping firms launch, operate, and scale with confidence.

Disclaimer

MCP for Traders enables AI-assisted trading and does not provide financial advice. Trading involves significant risk.

Contact

Leverate Sales
sales@leverate.com

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Press Release

Arbitflow Expands Professional Crypto Trading Access Through Managed Strategies

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Arbitflow has expanded access to managed crypto trading through a platform built around professional traders and user-directed capital allocation. The service allows users to select traders, distribute funds across different strategies, and follow performance without managing every trade themselves. Arbitflow targets users who want market exposure but prefer not to monitor charts or execute trades throughout the day. Instead, selected professionals handle position management while users retain control over how capital is distributed.

Auckland, New Zealand, 16th Sep 2026 – Arbitflow allows users to allocate funds to individual professional traders rather than rely on a single trading model. Capital can also be allocated across several strategies, giving users more flexibility in structuring their managed exposure.

Each trader follows their own approach when managing positions through the platform. Users can review available trading histories and performance information before deciding where to allocate capital.

The model allows users to adjust how much capital each trader receives. This structure gives users the option to build a managed setup around several professionals instead of concentrating funds in one strategy. Arbitflow also keeps the starting requirement at $25. The entry level gives users access to professional crypto trading without requiring a large initial allocation.

Trader Records and Live Trading Support User Oversight

Arbitflow applies a screening process before traders can manage capital through the platform. Candidates complete identity verification, professional-history checks, and simulated skills testing before approval.

After traders join, the platform continues monitoring their performance and trading activity. These records become part of the information users can review when comparing available professionals.

Live Trading provides another layer of visibility by displaying trader performance, trading history, and most completed trades. Users can follow the activity without taking over the daily execution process themselves.

This setup separates user oversight from day-to-day trade management. Users decide which traders receive capital, while approved professionals remain responsible for managing positions under their selected strategies.

Spot Execution and AI Support Sit Behind the Service

Arbitflow conducts trading exclusively through spot markets and does not use leverage or margin. Traders work with allocated funds rather than borrowing capital to increase position sizes. The structure removes leverage-driven liquidation risk from the service, although normal cryptocurrency market risk remains. Digital asset prices can still decline, reducing the value of managed allocations.

Arbitflow also uses proprietary AI-supported analysis within its trading infrastructure. The technology processes market conditions, news, trader behavior, performance data, and potential risk factors. Professional traders use that information as part of their research and monitoring process. Final trading decisions remain with the professionals managing each strategy.

Arbitflow began market research and strategy development in 2023 before building its current AI infrastructure. The technology was developed around existing trading workflows rather than a fully automated execution model.

About Arbitflow

Arbitflow is an AI-supported managed crypto trading platform that connects users with professional traders through a spot-only trading model. The platform combines human-led trade execution with proprietary AI analysis, trader screening, performance monitoring, and Live Trading functionality. Users can allocate capital across multiple traders and strategies while retaining control over how their funds are distributed.  For more details, visit https://arbitflow.net/

Mail
support@arbitflow.net
ads@arbitflow.net

Telegram Support

https://t.me/liam_af

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Media Contact

Organization: ARBITFLOW SOLUTIONS LIMITED

Contact Person: Lucas Horak

Website: https://arbitflow.net/

Email:
support@arbitflow.net

Contact Number: +15054983759

City: Auckland

Country: New Zealand

Release id: 49089

The post Arbitflow Expands Professional Crypto Trading Access Through Managed Strategies appeared first on King Newswire. This content is provided by a third-party source.. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release. If you have any complaints or copyright concerns related to this article, please contact the company listed in the ‘Media Contact’ section

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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