Press Release
SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents
New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations
San Jose, California, United States, 25th Feb 2025 – SupportLogic, the world’s first AI-native support experience (SX) platform, today announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations.
Built to solve the complex technical challenges in enterprise support — including data silos, signal loss, and context loss — Cognitive AI Cloud enables hyper-personalized, context-aware AI agents that seamlessly integrate into existing workflows. The platform powers nine autonomous and ambient AI agents that eliminate escalations, churn, inefficiencies and resolution delays. SupportLogic processes over 240 billion predictions and signals per year, delivering proven business impact for complex B2B enterprises.
A New Era of Agentic AI for Customer Support
Agentic AI builds on the foundation of predictive and generative AI, allowing enterprises to automate and scale complex support workflows such as routing cases to the right engineer and resolving customer issues. A recent TSIA survey found that 56% of Support Service organizations are piloting AI capabilities.
Core AI Capabilities Powering SupportLogic Cognitive AI Cloud:
- Data Extraction Engine — Connects to all major systems of record (Dynamics 365, Jira, Salesforce, ServiceNow, Snowflake, Zendesk) and normalizes data without duplication.
- Signal Extraction Engine — Detects over 40 signals including sentiment, frustration, commercial intent, and urgency, even in jargon-heavy conversations.
- Context Engine — Retains historical customer intelligence, preserving context beyond LLM limitations.
- Orchestration Engine — Enables highly-configurable, AI-driven alerts, coaching rubrics, and routing rules that integrate with business processes.
- Predictive Answer Engine — Uses precision RAG to deliver accurate answers, outperforming OpenAI benchmarks.
SupportLogic’s nine AI agents optimize enterprise support by automating workflows and improving efficiency.
- Knowledge Agent – Provides precise answers via precision RAG.
- Account Health Agent – Offers real-time customer health insights.
- Voice Agent – Unifies voice data and detects sentiment in calls.
- Sentiment Agent – Analyzes customer emotions beyond surveys.
- Routing Agent – Automates intelligent case assignments.
- Coaching Agent – Enables AI-powered quality assurance.
- Escalation Agent – Predicts and prevents escalations.
- Prioritization Agent – Eliminates backlog and inefficiencies.
- Language Agent – Provides auto-translation and tone assistance.
SupportLogic Cognitive AI Cloud is delivered in a GDPR and CCPA-compliant Virtual Private Cloud (single tenant architecture per customer) to address many of the safety and regulatory compliance requirements holding back enterprise adoption of AI.
“With the launch of SupportLogic Cognitive AI Cloud, we are building the foundation of Agentic AI for enterprise support,” said Karan Sood, Chief Product Officer, SupportLogic. “Our AI-native platform is agnostic to underlying systems of record and seamlessly integrates into workflows, enabling hyper-personalized, context-aware AI agents that enhance efficiency, reduce escalations, and transform support teams into proactive, predictive operations.”
The SupportLogic Cognitive AI Cloud is generally available today. SupportLogic Founder and CEO, Krishna Raj Raja, will be speaking about Agentic AI and the Cognitive AI Cloud at an upcoming webinar with Thomas Lah, Executive Director at TSIA, on March 6, 2025 – Link to register. SupportLogic is also hosting its Support Experience AI conference in Bangalore on March 28, 2025 – Link to register.
About SupportLogic
SupportLogic is the leader in Support Experience (SX) management, helping companies transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLogic extracts sentiment signals from structured and unstructured data to deliver real-time insights, intelligent recommendations, and automated workflows. Global enterprises trust SupportLogic to prevent escalations, reduce costs, and elevate customer experience. Learn more at supportlogic.com.
Media Contact
Organization: SupportLogic
Contact Person: Joe Andrews
Website: https://supportlogic.com
Email: pr@supportlogic.com
City: San Jose
State: California
Country: United States
Release Id: 25022524369
The post SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents appeared on King Newswire. It is provided by a third-party content provider. King Newswire makes no warranties or representations in connection with it.
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
CPX returns to GISEC Global for third consecutive year, spotlighting UAE cyber leadership and international growth
Dubai, UAE, 5th May 2025, ZEX PR WIRE, CPX Holding, a leading provider of cutting-edge cyber and physical security solutions and services, will participate at GISEC Global 2025 for the third consecutive year, marking its biggest presence yet at the region’s leading cybersecurity event.
Taking place from 6–8 May 2025 at the Dubai World Trade Centre, GISEC Global brings together global cybersecurity stakeholders to address the evolving threat landscape and unlock new opportunities for resilience and innovation.
“GISEC has become a key global platform for shaping the future of cybersecurity,” said Hadi Anwar, CEO of CPX. “For CPX this year, it will be a key moment that demonstrates the strength of our partnerships, the depth of our expertise, and our growing role in safeguarding digital ecosystems in the UAE and beyond. During GISEC, we will also be announcing several key milestones that reflect our ongoing commitment to building a secure, inclusive, and AI-empowered digital future. We’re proud to return for the third year in a row—not just to showcase innovation, but to drive meaningful conversations around security, readiness, and collaboration.”
The theme of this year’s participation is Experience the Power of Cyber Innovation, to empower organizations with cutting-edge, end-to-end cybersecurity solutions that are tailored to confront today’s most advanced threats. CPX will exhibit at booth A30 (between Halls 7 and 8), hosting a lineup of international technology partners and showcasing its comprehensive portfolio of cybersecurity solutions designed to protect digital environments across the public and private sectors. This year’s participation comes as CPX accelerates its international expansion, reinforcing its role as a trusted national champion with a growing global impact.
The CPX booth will feature confirmed partner pods from: Palo Alto, Rilian Technologies, Corelight, Fortinet, Thales, Goteleport, Mindflow, Splunk, and Cribl. Visitors can explore the CPX booth to learn more about its cybersecurity offerings, experience partner technologies, and hear from experts shaping the future of secure digital transformation.
CPX will also be taking part in several center-stage speaking engagements on the main stage panel discussion as part of GISEC’s Government Track. Titled “Cyber Resilience and Data Protection in the Cloud Age”, the session will explore how organizations can strengthen cloud defenses amid rising threats, with 83% of workloads expected to run in the cloud by 2025.
About CPX Holding
CPX, a G42 company, is a leading provider of end-to-end cyber and physical security solutions and services. Founded in 2022 and headquartered in Abu Dhabi, CPX employs over 500 cyber specialists serving enterprises, governments, and critical infrastructure sectors in the UAE and beyond. With a strong focus on delivering transformative security across the AI ecosystem, CPX empowers organizations to assess risks, protect assets, and operate with unwavering confidence. Discover more at www.cpx.net.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Louis A. Bevilacqua: The White-Collar Thug Looting Microcaps and Endangering Retail Investors
Louis A. Bevilacqua, who postures as a seasoned securities attorney and financier, is in truth the mastermind and enabler of one of the most audacious financial schemes ever inflicted on small investors. As a 10% owner of 1847 Partners — the external management firm that plundered 1847 Holdings, its offshoot Polished.com, and their subsidiaries — Bevilacqua operated with both hands dirty: one drafting legal shields, the other orchestrating the siphoning of shareholder capital into private coffers.
As the largest shareholder of 1847 Holdings, I witnessed this deception firsthand. I confronted CEO Ellery Roberts after investing significant capital in one of their private raises. He assured me the company could now “build on cash” and no longer needed outside funding. Within days, they launched another raise — and repeated this cycle again and again. These entities weren’t built to grow companies; they were engineered to funnel fresh cash to insiders while tossing scraps to public investors. In fact, 1847 Holdings quietly settled serious allegations from a former subsidiary owner who accused them of acting as an “alter ego” — using investor funds for personal indulgences rather than business operations.
The fraud followed a chillingly simple pattern:
1847 Holdings concocted financial reports and press releases designed to project strength while masking insolvency.
They raised money through private placements, then declared dividends shortly after — not to pay off early backers, but to create the illusion that shareholders would always receive dividends and that the company was stable and healthy. This is a textbook Ponzi marketing tactic, manufacturing confidence to attract new victims.
Boilerplate disclaimers about “material weaknesses” and “poor controls” served not as warnings, but as camouflage for what was, in effect, corporate theft. These so-called weaknesses existed by design, allowing Bevilacqua and Roberts to fabricate financials — primarily inflated top-line revenue figures — which they used to justify performance-based bonuses and manipulate share price ahead of capital raises.
Between 1847 Holdings and Polished.com, these insiders raised over $700 million. Investors believed they were funding growth — they were unknowingly fueling a sophisticated cash extraction machine.
And nearly every company Louis Bevilacqua touches follows the same grim pattern:
An initial hype-driven public debut… a sharp decline… fake acquisition announcements… convertible debt issued to predatory lenders… and finally, a slow collapse while insiders quietly cash out. It’s as though when a company wants to weaponize the public markets to defraud, someone says, “Hey, I got a guy.” That guy is Bevilacqua — the fixer, the architect, the enabler.
Ask yourself:
How does a collection of longstanding, profitable businesses suddenly implode after being acquired — despite hundreds of millions in funding?
Because they weren’t mismanaged. They were systematically looted. Money intended for growth vanished through insider dealings and financial shell games.
When I demanded a forensic audit, Louis Bevilacqua surfaced — not as outside counsel, but as a conflicted participant desperate to suppress the truth. On September 14, 2023, his law partner Joseph D. Wilson sent me a letter threatening criminal prosecution. The trigger? A recorded call between myself and CEO Ellery Roberts, in which Roberts made materially false statements about the company’s intentions regarding a planned reverse stock split — a major corporate event that would carry deleterious consequences for myself and other shareholders.
Roberts’ misrepresentations were not accidental or speculative — they were deliberate. He acted with scienter, knowingly providing false assurances in an attempt to prevent shareholder pushback and conceal the company’s true trajectory. The statements were made with intent to defraud, and the recording captured that intent in his own words.
Rather than address why their CEO had blatantly lied, Bevilacqua’s firm attempted to criminalize the exposure of that lie. Wilson’s letter warned:
“You have been reported to California legal authorities for having recorded the call without Mr. Roberts’ consent. It is a violation of Section 632 of the California Penal Code… A person who violates Section 632 can be subject to a fine, jail time of up to a year, or both.”
Then he escalated further:
“Your recording of the call may also be a violation of the federal Electronic Communications Privacy Act of 1986… as may be your intentional disclosure or use of the recording’s contents.”
Let’s be clear: this was not a good-faith legal objection. This was witness intimidation. The recording in question didn’t capture private banter — it captured a CEO engaging in material misrepresentations with the intent to defraud shareholders. Wilson’s goal wasn’t to uphold the law — it was to bury damning evidence and insulate a fraudulent executive from accountability.
And then, Louis Bevilacqua himself joined the offensive. Instead of explaining why his CEO had lied, Bevilacqua turned his attention to discrediting me — the whistleblower. In his own words, he wrote:
“It appears that you are intentionally trying to harass and damage the company by attempting to bring frivolous claims…”
But he didn’t stop there. In what can only be described as a chilling declaration of corporate policy, he issued the company’s stance on whistleblowers:
“Do note that the Company also takes wrongdoing and other conduct aimed at harming the Company by shareholders or third parties seriously. Among other things, the Company will not tolerate and will take swift legal and other action to address fraudulent or deceptive statements about the Company and threatening or harassing emails directed to Company officers, directors, or employees… The Company will act swiftly to address acts by shareholders or third parties violating federal securities laws.”
Translation: if you tell the truth, we’ll threaten you with criminal charges and accuse you of violating securities law. Bevilacqua didn’t refute the facts — he declared war on the person exposing them.
When those threats failed, they escalated again — hiring a third-party reputation management lawyer, the kind typically retained to scrub bad Yelp reviews, to send me a cease-and-desist letter accusing me of publishing “verifiably false” information. They demanded I retract my claims or face further legal action. Once again, I invited litigation. Once again, they went silent. Their intimidation tactics collapsed under the weight of the facts.
This is a hallmark move for Bevilacqua and Roberts: when caught, they don’t explain — they play the victim. Time and again, when shareholders realize they’ve been robbed and demand restitution, Lou and Ellery attempt to flip the narrative. They fabricate claims that they’re being harassed, physically threatened, or fear for their safety — none of which is true. These tactics are not about protection; they’re about deflection. They seek to reframe victims of financial fraud as aggressors, using reputational spin to shield themselves from accountability. It is a calculated strategy — one that allows them to continue looting while painting themselves as the ones under siege.
This victimhood theater was on full display during a so-called “fireside chat” in September 2023, where Ellery Roberts had the audacity to read from a scripted statement accusing shareholders of harassment, misinformation, and personal attacks. It was pure gaslighting. He looked visibly irritated — not because of the mounting evidence of fraud, but because he had to hold the session at all. It was clear: this wasn’t a leader facing the music. This was a con artist begrudgingly going through the motions, angry that anyone dared challenge his narrative.
And yet, Louis Bevilacqua still appears at microcap investor conferences, strutting among small-company executives as though he hasn’t left a trail of financial devastation in his wake. In photos, you’ll notice him proudly posing at these networking events — the image of a confident insider, dressed to impress and perfectly staged. But make no mistake: this is no coincidence. Bevilacqua must create the illusion that he is a respected thought leader — someone widely accepted in the financial community — because that image is his last remaining asset. It’s not about connection; it’s about credibility laundering.
To these event organizers: whether you’re aware of his history or not, let me be clear — accepting his sponsorship dollars and giving him a platform makes you complicit. That money belongs to defrauded shareholders. Until the millions looted through these schemes are seized and returned, every dollar Bevilacqua spends publicly should be frozen and clawed back. Anything less empowers future harm.
Let’s be brutally honest: this was not an isolated incident. Bevilacqua and his circle have executed variations of this blueprint across multiple microcap companies, refining it to perfection. Each time they’re welcomed back into the room, new victims are created. Each time they escape prosecution, they grow bolder. This is organized, systemic, and ongoing.
Now is the time for real accountability.
The assets of Louis Bevilacqua and Ellery Roberts must be seized. While I cannot state as fact that they’ve moved funds offshore, one would have to reasonably conclude — based on the shell entities involved and the sheer magnitude of the scheme — that stolen investor capital has been funneled into jurisdictions beyond easy regulatory reach. It is the duty of the SEC, DOJ, and FINRA to follow those trails and recover what was taken.
As for Bevilacqua’s fate: I’ll leave that to the courts. But make no mistake — his continued freedom, while the wreckage of his schemes remains unresolved, is not just unjust. It’s dangerous — to every investor operating in the U.S. public markets.
Matt Miller
Strategic Risk LLC
New York
NY
United States
914-306-4771
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Realpump Empowers Creators with the Launch of a No-Code Web3 Asset Platform
A new player is entering the Web3 innovation space—not with jargon-heavy technology or investor-only tools, but with a platform designed for everyday creators. Realpump, a recently launched no-code platform, is enabling individuals to create and distribute unique digital assets in just a few clicks, no coding required.
Gangnamgu, Seoul, South Korea, 5th May 2025 – Built on next-gen web infrastructure, Realpump is part of a growing wave of platforms that put powerful tools into the hands of ordinary users. With Realpump, creators can issue digital items such as identity assets, project badges, or community access tokens through a streamlined interface. All that’s needed is a title, image, and short description—Realpump handles the rest.

Designed for the Creator Economy
Whether you’re an artist launching a fan club, a writer creating special access tokens for loyal readers, or an event organizer distributing digital passes, Realpump offers a low-barrier solution for deploying Web3-based engagement assets.
“Our vision is simple,” said a Realpump representative. “We want to give creators digital superpowers without asking them to become developers. Realpump transforms what was once complex blockchain technology into something as easy as posting on social media.”
A Trustless, Fee-Free Experience
One of the defining features of Realpump is that it operates without any platform fees. Users can create and distribute digital assets freely, and once assets reach certain community engagement thresholds, they become immutable—ensuring integrity and security for users.
The platform also boasts a responsive web interface optimized for both mobile and desktop use, allowing creators to manage their digital economy on the go.
Future Applications
Realpump’s development roadmap hints at exciting new integrations, including connections with content platforms, dashboard tools for asset analytics, and DAO-based (decentralized autonomous organization) governance features for communities looking to scale.
“We are witnessing the rise of a new generation of creators—people who want control, ownership, and innovation in the way they engage their audience,” the spokesperson added. “Realpump is here to help them do just that, without needing funding or coding bootcamps.”
As interest in creator-led economies continues to grow globally, platforms like Realpump are helping shape a future where identity, creativity, and digital ownership converge.
Organization: Realpump
Contact Person Name: Realpump
Website: https://realpump.io
Email: hello@realpump.io
Contact Number: +8215335303
Address: 6, Teheran-ro 79-gil
City: gangnamgu
State: seoul
Country: South Korea
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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