Press Release
SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024
San Jose, California, United States, 21st Nov 2024 – At this year’s Web Summit, SupportLogic founder and CEO Krishna Raj Raja has launched his highly anticipated book, “Support Experience – How Innovative Companies Are Using Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customer.” Raja’s book explores how AI is transforming customer experience, turning customer support from a reactive cost center into a proactive profit driver, with insights into customer-centric strategies used by leading global companies.
Raja, an early product support engineering pioneer at VMware has channeled his extensive experience into founding SupportLogic, a Silicon Valley startup dedicated to improving customer support through AI-powered insights. His book introduces the Support Experience (SX) framework, a concept Raja developed to elevate customer experience through AI, harnessing actionable insights from customer interactions to proactively improve products and customer satisfaction.
About the Book: The Blueprint for the AI-Powered Customer Experience
The book provides a strategic roadmap for CEOs, CROs, CIOs, customer support leaders, and anyone interested in leveraging AI to enhance post-sales customer experience. Raja delves into the “Voice of the Customer” (VoC), emphasizing the role AI plays in interpreting sentiment from real-time customer conversations and how these insights can inform business decisions, prevent customer churn, and maintain loyal relationships.
With the current surge of interest in artificial intelligence, “Support Experience” book arrives at a pivotal time. As investors grow more cautious about ROI from AI initiatives, this book offers a grounded, practical perspective on how AI can be leveraged for meaningful impact beyond the hype. Krishnaraj Raja’s insights provide a clear roadmap for executives looking to enhance customer loyalty and satisfaction while delivering measurable returns on AI investments. By focusing on real-world applications in customer experience, Raja’s approach demonstrates how AI can be a sustainable asset rather than a fleeting trend.
- Readers will gain insight into:
- The Role of AI in Customer Relations: Raja demonstrates how advanced AI and GenAI models can move beyond traditional chatbots, understanding nuanced customer emotions to provide better support and increase employee empathy.
- Key Trends in AI and Customer Experience: The book explores how AI can amplify the emotional intelligence of support staff, anticipate customer needs, and provide early warning signals for customer escalations.
- The Power of Support Experience (SX): Raja details how an AI-driven support strategy can transform customer service from a back-end operation to a front-line driver of business growth and innovation.
About Krishnaraj Raja
Krishnaraj Raja’s career began in Chennai, India, where he was VMware’s first engineer in the region. He later joined Silicon Valley’s CloudPhysics, contributing as a founding team member and guiding the company to its acquisition by Hewlett Packard Enterprise (HPE). In 2016, Raja founded SupportLogic to apply Natural Language Processing (NLP) to customer support, helping major brands improve customer relations by understanding the “true voice of the customer.”
Raja’s book underscores his vision of a customer-centric, AI-powered future, offering strategies for companies to use AI as a competitive edge in delivering superior customer experiences.
About SupportLogic
SupportLogic is a leader in Support Experience (SX) management and post-sales customer experience (CX) observability. The SupportLogic SX platform empowers companies to proactively understand and act on the voice of the customer, protect critical customer relationships, and retain revenue. Leveraging predictive and generative AI, SupportLogic extracts and analyzes customer sentiment signals from both structured and unstructured data, providing actionable recommendations, collaborative workflows, and tailored content.
Since its founding in 2016 in Silicon Valley, SupportLogic has raised over $62 million and collaborates with many global enterprises. The company’s clients reduce churn, and elevate customer support through actionable insights that transform traditional customer support into a proactive, high-impact experience. To learn more, visit supportlogic.com.
Media Contact
Organization: SupportLogic
Contact Person: Svitlana Rahimova
Website: https://supportexperience.ai
Email: pr@supportlogic.com
Contact Number: +14086031710
City: San Jose
State: California
Country: United States
Release Id: 21112419987
The post SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024 appeared on King Newswire. It is provided by a third-party content provider. King Newswire makes no warranties or representations in connection with it.
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Press Release
Safetyvalue Trading Center Launches Mobile App V2 With Biometric Login and Real-Time Alerts
Safetyvalue Trading Center unveils Mobile App V2, featuring biometric authentication, customizable dashboards, and push notifications to support secure, high-speed crypto trading for users around the world.
Safetyvalue Trading Center today announced the official release of Safetyvalue Mobile App V2, a major update to its iOS and Android applications that brings powerful new features, optimized performance, and improved accessibility for global cryptocurrency traders. This latest version reflects the company’s focus on delivering a streamlined, user-friendly mobile experience without compromising on security or functionality.

The V2 upgrade introduces a redesigned interface that makes it easier for users to view markets, manage portfolios, and execute trades in just a few taps. In addition to the sleek new design, Safetyvalue has integrated biometric login options, including Face ID and fingerprint authentication, for enhanced account security and convenience.
Key upgrades include:
Biometric authentication for secure, password-free access
Customizable trading dashboard with real-time charts, order book, and price alerts
Push notifications for price movements, order execution, and system updates
NFT wallet view and direct marketplace access
One-click switching between spot, margin, and DeFi modes
Support for 10+ languages, including Spanish, Arabic, Japanese, and Portuguese
“The mobile experience is critical to modern crypto users, and V2 is designed to meet their evolving needs,” said a Safetyvalue product director. “Whether users are tracking NFT auctions, managing a diverse portfolio, or executing high-frequency trades, the new app ensures everything is accessible, fast, and secure—right from their pocket.”
The new app architecture has also been optimized for low-bandwidth environments and faster load times, especially in emerging markets. Safetyvalue has implemented advanced caching and real-time syncing mechanisms that allow users to stay connected even with intermittent internet access.
In addition to core trading features, Safetyvalue App V2 includes educational modules, how-to guides, and integrated customer support via live chat and help center browsing. This makes it easier for new users to onboard and begin trading with confidence, regardless of prior experience.
The updated mobile app plays a key role in Safetyvalue’s broader mission to provide borderless, 24/7 access to digital assets. It supports all Safetyvalue account types and integrates seamlessly with the platform’s unified multi-asset system, allowing users to manage fiat, crypto, NFTs, and DeFi positions from a single wallet interface.
App V2 is now available on the Apple App Store and Google Play, with rollout support for over 100 countries. Safetyvalue has confirmed that additional features—such as wallet connect integrations, staking dashboards, and multi-account switching—are in development for upcoming releases.
Download or learn more at:
https://safetyvalue.info
https://safetyvalue-review.com
https://safetyvaluetrading.center
https://safetyvaluetrading.pro
https://safetyvalue.wiki
Media Contact
Organization: Safetyvalue
Contact Person: Alexander Griffin
Website: https://safetyvalue.com/
Email: Send Email
Country:United States
Release id:27142
Disclaimer: The information provided in this press release is for informational purposes only and does not constitute investment advice, financial advice, trading advice, or any other sort of advice. Safetyvalue Trading Center does not recommend that any cryptocurrency should be bought, sold, or held by you. Conduct your own due diligence and consult your financial advisor before making any investment decisions. Cryptocurrency trading involves substantial risk and may not be suitable for all investors.
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Safetyvalue Trading Center Launches Mobile App V2 With Biometric Login and Real-Time Alerts
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Press Release
ExaCrypt Unveils Redesigned Platform Interface Focused on Usability and Speed
The new ExaCrypt interface introduces an upgraded, user-centered design featuring improved navigation, mobile optimization, and advanced charting tools—empowering traders with a more efficient, responsive platform.
ExaCrypt, a leading digital asset trading platform, is excited to announce the launch of its completely redesigned user interface (UI), offering a modern, intuitive, and more user-friendly experience for traders worldwide. This significant platform update is aimed at improving navigation, enhancing the overall user experience, and ensuring a more streamlined trading process for both beginners and seasoned professionals.

A Modern, Streamlined Design for Enhanced Trading Efficiency
The new user interface brings a fresh, modern look while maintaining the platform’s robust functionality. Key features of the redesigned UI include:
Intuitive Layout: The interface has been simplified for easier access to essential trading tools and information. Users can now quickly find the features they need, from live market data to order placement, all in one place.
Customizable Dashboard: Traders can personalize their dashboard with widgets and shortcuts to prioritize their most-used tools and data, creating a tailored experience that fits their individual trading styles.
Optimized Mobile Experience: The updated platform design is mobile-responsive, providing seamless functionality and smooth navigation on any device, allowing users to trade on the go without compromising on features or performance.
Real-Time Data and Enhanced Charting Tools: The redesigned interface includes enhanced charting tools and real-time market data for more precise analysis and better decision-making.
User-Centered Design for All Traders
“We’ve listened to feedback from our community, and this UI redesign is the result of our commitment to making ExaCrypt not just a powerful platform, but also a highly intuitive one,” said Élise Laurent, Product Manager at ExaCrypt. “Our goal is to ensure that traders of all levels, from beginners to professionals, can easily access the tools they need to succeed. The new interface delivers on that promise, providing a clean, customizable workspace with everything traders need right at their fingertips.”
Improved Performance and Speed
Alongside the visual improvements, the platform has been optimized for performance, ensuring that users experience faster load times, smoother navigation, and improved responsiveness. This update enables ExaCrypt to continue delivering the seamless and secure trading experience that its users expect.
About ExaCrypt
ExaCrypt continues to innovate and lead in the digital asset trading industry by providing advanced tools, a secure environment, and a user-focused platform. With the launch of the new UI, ExaCrypt further strengthens its commitment to offering a top-tier, user-friendly platform that empowers traders around the world.
For more information, please visit:
https://www.exacrypt.review
https://www.exacrypt.pro
https://www.exacrypt-fr.com
Disclaimer: The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities.
Media Contact
Organization: ExaCrypt
Contact Person: Elise Laurent
Website: https://e-crypt.com/
Email: Send Email
City: Paris
Country:France
Release id:27137
View source version on King Newswire:
ExaCrypt Unveils Redesigned Platform Interface Focused on Usability and Speed
It is provided by a third-party content provider. King Newswire makes no warranties or representations in connection with it. King Newswire is a press release distribution agency and does not endorse or verify the claims made in this release.
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
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