Press Release
Odea Integrations Launches AI-Powered Solutions, Transforming Self-Service Across Industries
Odea Integrations, a leader in AI-powered customer service solutions, is proud to announce the launch of innovative tools that are revolutionizing the way businesses across various industries manage customer support. By leveraging AWS Lex chatbots, Generative AI, and their own Odea Agent 360 platform, Odea Integrations is enabling organizations to achieve up to 70% self-service rates. This major leap in efficiency helps companies provide personalized and responsive customer support while optimizing operational workflows.
In an era where customer expectations are at an all-time high, industries from education to retail, finance, and healthcare are searching for new ways to improve the quality and speed of their customer interactions. Odea Integrations delivers exactly that, offering state-of-the-art solutions powered by Amazon Connect and Generative AI technologies. These innovations are designed to empower businesses to address growing customer demands while improving efficiency and reducing costs.
Self-Service Revolution: AWS Lex Chatbots Deliver Up to 70% Automation
One of the standout features of Odea Integrations’ new AI-powered suite is its integration with AWS Lex, Amazon’s cloud-based chatbot service that powers intelligent virtual agents capable of automating customer inquiries. By integrating AWS Lex into existing systems, businesses can reduce the need for human agents, achieving up to 70% automation for repetitive tasks.
For example, universities can utilize AWS Lex to handle inquiries related to admissions, course registration, and financial aid. This significantly reduces the workload on staff, allowing them to focus on more complex issues that require human expertise. Similarly, in retail and e-commerce, Lex chatbots can manage order tracking, returns, and product inquiries, delivering immediate responses to customers without the need for a human representative.
How AWS Lex Chatbots Enhance Customer Experience
AWS Lex chatbots are not just efficient—they also deliver a high-quality customer experience by handling tasks like:
• Automated Responses: AWS Lex chatbots can understand natural language, providing quick and accurate responses to frequently asked questions. • Contextual Conversations: The AI-driven technology allows the chatbot to engage in more natural, context-aware conversations, ensuring customers receive relevant answers based on their previous interactions.
• Seamless Handover to Agents: When complex queries arise that require human intervention, AWS Lex seamlessly transfers the customer to a live agent, providing a smooth transition without disrupting the experience.
The result is faster response times, increased accuracy, and a significant reduction in the cost associated with running large customer support teams.
Odea Agent 360: A Comprehensive Customer Engagement Platform
At the heart of Odea Integrations’ new offering is the Odea Agent 360 platform, a fully integrated, AI-enhanced agent desktop designed to streamline all aspects of customer engagement. Whether it’s integrating with top CRM platforms like HubSpot, Salesforce, or Microsoft Dynamics, or handling communication across multiple channels, Odea Agent 360 simplifies the entire process.
Key Features of Odea Agent 360
Odea Agent 360 offers a wide range of powerful features designed to elevate customer service teams, including:
• Unified Interface: Agents can manage multiple communication channels—such as phone, email, chat, and social media—from one single platform. • Seamless CRM Integration: Odea Agent 360 integrates seamlessly with leading CRM platforms, enabling agents to access comprehensive customer data, including interaction history, preferences, and prior issues.
• Real-Time AI Assistance: The platform uses Generative AI to provide agents with real-time suggestions and next-best-action guidance, ensuring that customers receive the most accurate and relevant solutions.
• Sentiment Analysis: Built-in sentiment analysis tools allow agents to gauge the emotional tone of customer interactions, helping them adjust their responses accordingly for better outcomes.
This all-in-one platform ensures that customer support teams can operate with maximum efficiency, delivering personalized, fast, and accurate service while maintaining a seamless experience across all channels.
CTI Connectors: Bridging Systems for Better Service
In addition to the AWS Lex chatbots and Odea Agent 360, Odea Integrations offers custom Computer Telephony Integration (CTI) connectors. These connectors bridge the gap between communication systems and CRM platforms, allowing businesses to integrate their voice systems with Amazon Connect, Salesforce, and other software to provide a more cohesive and synchronized approach to customer service.
Why CTI Connectors Are Essential
For companies that manage high volumes of calls and customer interactions, CTI connectors are critical in ensuring that their communication tools are aligned with their internal systems. Key benefits include:
• Real-Time Data Syncing: CTI connectors ensure that customer data from calls is automatically logged into the CRM, providing agents with up-to-date information during interactions.
• Streamlined Workflows: By eliminating the need for agents to manually switch between systems, CTI connectors save valuable time and reduce the potential for human error.
• Enhanced Reporting and Analytics: Odea’s CTI connectors work in tandem with Contact Lens for Amazon Connect, delivering in-depth analytics and performance metrics to track and improve agent productivity and customer satisfaction.
Generative AI: Driving the Future of Customer Service
One of the most exciting aspects of Odea’s new suite of solutions is the integration of Generative AI. This next-generation AI technology, similar to Amazon Q, allows businesses to automate more complex tasks, such as problem-solving, content generation, and even decision-making during customer interactions.
How Generative AI Benefits Customer Support
With Generative AI, businesses can go beyond simple chatbot interactions and offer more dynamic and personalized solutions. Some of the key benefits include:
• Advanced Problem Solving: Generative AI can understand complex issues and generate appropriate solutions, improving first-call resolution rates. • Content Generation: For industries like education or healthcare, the AI can generate relevant documents or reports based on customer needs, eliminating the need for manual intervention.
• Self-Learning Capabilities: As the AI interacts with more customers, it continuously learns and improves its responses, ensuring that the quality of service is always improving.
By combining the power of Generative AI with Odea’s existing tools, businesses can automate more tasks while still delivering a high level of personalized support.
Empowering Industries with AI-Powered Self-Service Solutions
Odea Integrations’ innovative AI-powered solutions are changing the game for industries worldwide. From education to retail, healthcare, and finance, businesses now have the tools to enhance their customer service operations through AWS Lex chatbots, Odea Agent 360, CTI connectors, and Generative AI. The result is a more efficient, responsive, and personalized customer experience—one that can keep up with today’s fast-paced digital world.
For more information on how Odea Integrations can help your business optimize customer support and improve operational efficiency, visit Odea Integrations.
Contact Information:
Website URL: http://odeaintegrations.com/
Location: 1530 Wilson Boulevard Suite 650, Arlington, VA, 22209
Mail : sales@odeaintegrations.com
Number: +1-833-566-9171
Contact Name : Diyab
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
DuoKey to Unveil Encrypted Financial Intelligence Use Case at GISEC Global 2025: A Breakthrough in Fraud Detection Powered by Fully Homomorphic Encryption and MPC-based KMS
Dubai, UAE, 2nd May 2025, ZEX PR WIRE, Cloud security leader DuoKey will unveil its groundbreaking use case for encrypted financial intelligence at GISEC Global in Dubai next week. Designed to address the challenges of fraud detection and regulatory compliance, this approach, which combines Fully Homomorphic Encryption (FHE) and Multi-Party Computation (MPC)-based Key Management (KMS), allows financial institutions to analyse encrypted transactions in real time without ever decrypting sensitive data.
In a global financial landscape where illicit transactions exceed $2 trillion annually and compliance fines topped $10.4 billion on a yearly basis according to the United Nations Office on Drugs and Crimes, DuoKey confidential AI use case for the financial sector demonstrates how financial institutions can securely process high-risk transaction patterns, perform watchlist screening and assess customer risk profile, while preserving end-to-end encryption and maintaining jurisdictional data control.
“Traditional approaches expose data during analysis, creating systemic security gaps,” said Nagib Aouini, CEO of DuoKey. “Our use case shows how FHE and MPC-based KMS together allow financial institutions to detect fraud, meet AML obligations and collaborate securely without any compromise on data confidentiality or sovereignty.”
DuoKey financial intelligence solution enables secure collaboration between banks, regulators, and fintech providers by allowing cross-border investigation and compliance workflows without revealing underlying customer data. This addresses a longstanding roadblock to industry-wide fraud detection while complying with privacy and regulatory standards such as GDPR, FATF, and PCI DSS.
Visitors to GISEC Global will get the opportunity to explore the live use case at the DuoKey booth (D-120, Hall 6) starting on May 6 until May 8. Schedule your personalised demo at GISEC Global to see how DuoKey financial intelligence enhances fraud detection and compliance. Demonstrations include real-time transaction scoring, encrypted rule-based screening and dynamic anti money laundering (AML) analytics all with performance benchmarks that rival traditional unencrypted systems.
About DuoKey
DuoKey is an enterprise cloud security leader specialised in key management and encryption, helping businesses leverage cloud and AI capabilities with true confidence using advanced encryption technologies.
Learn more: https://duokey.com
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Construction Leader Charles Wholey Partakes in A New Online Interview: “From Foundation to Finish”
Nevada, US, 2nd May 2025, ZEX PR WIRE, Charles Wholey, a highly respected construction superintendent with deep roots in Nevada’s building industry, is the subject of a newly released feature interview titled “From Foundation to Finish: Inside the Mind of Builder Charles Wholey.” The in-depth conversation offers a compelling look into Wholey’s professional journey, leadership philosophy, and the principles that have shaped his approach to modern construction.
Known for his work on complex residential and commercial builds throughout Reno and Carson City, Wholey brings years of hands-on experience and academic achievement to his role as Construction Superintendent at LT Builders. The interview explores everything from his views on decision-making under pressure to the evolving future of sustainable construction.
“I want people to understand that construction isn’t just about the physical outcome—it’s about the people behind the project, the lessons learned, and the standards we uphold every day,” said Wholey. “This interview was a chance to talk about the values that drive me, both on and off the job site.”
The conversation touches on Charles’s background—growing up working for his father’s company, Wholey Construction—as well as his dedication to mentorship, quality control, and continuous improvement. Readers will also learn about his vision for future projects, including his dream of building sustainable, off-grid communities.
This interview positions Charles Wholey as not only a seasoned construction professional, but a thoughtful leader committed to elevating the industry.
About Charles Wholey
Charles Wholey is a construction superintendent based in Reno and Carson City, Nevada. He holds a Bachelor of Applied Science in Construction Management from Western Nevada College, graduating summa cum laude, and has served in key roles ranging from safety officer to project manager. Outside of work, he is active in his community and a passionate supporter of environmental and youth initiatives.
To read the full interview, visit the website here.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Mentorship Over Metrics: Marjorie Jeffrey on Redefining Leadership for Women in Marketing
Michigan, US, 2nd May 2025, ZEX PR WIRE, As marketing departments race to keep pace with AI, automation, and changing consumer expectations, senior marketing strategist Marjorie Jeffrey says the most significant transformation isn’t happening in the tools marketers use; it’s in how future leaders are developed.
According to Marjorie Jeffrey, mentorship is no longer optional. “If we want more women in leadership, we need to stop treating mentorship as a bonus and start recognizing it as core to how strong, ethical, and inclusive teams are built,” she says.
Jeffrey, who has guided dozens of companies through brand transformations and campaign strategy over the past 15 years, now dedicates a significant portion of her time to mentoring early-career marketers, especially women. She believes that creating the next generation of leadership requires intentional relationship-building, open dialogue, and systems that reward collaboration over competition.
“Marketing has evolved, but the leadership models in many organizations haven’t,” Jeffrey explains. “We’re still valuing output and volume over strategic insight and emotional intelligence. Mentorship is one of the few ways to shift that culture from the inside out.”
While women make up the majority of entry-level marketing roles, Jeffrey points out that they remain underrepresented at the top. “There’s a persistent gap between who’s doing the work and who’s getting the recognition, and that gap only widens without meaningful support structures like mentorship,” she says.
According to Jeffrey, mentorship is especially critical for women navigating industries like tech, finance, or B2B services, where leadership still skews heavily male. She believes the most effective mentors offer more than tactical advice; they provide context, validation, and space for vulnerable conversations about imposter syndrome, negotiation, and self-advocacy.
“People assume mentorship is just about sharing expertise, but often it’s about reminding someone they belong in the room,” says Jeffrey. “I’ve had mentees who were brilliant marketers but struggled to see themselves as leaders. Mentorship helps close that gap between capability and confidence.”
Jeffrey encourages companies to treat mentorship as part of their strategic planning, not a side initiative. She advocates for formal mentorship programs, cross-level collaboration, and reverse mentorship structures where junior employees can share emerging insights with senior leaders.
“If mentorship only happens casually, it stays limited to people with the right networks or personalities to ask for help,” Jeffrey explains. “We need to institutionalize it, especially if we want to foster diversity in leadership. That means giving people the time, training, and tools to mentor well.”
Jeffrey works with organizations in her consulting practice to embed mentorship into their brand cultures, tying it directly to employee retention, leadership pipelines, and internal communications. She often conducts messaging audits and internal workshops to make mentorship more actionable and accessible across teams.
“Mentorship has measurable impact,” she says. “It improves job satisfaction, accelerates career progression, and helps companies retain talent, especially during times of rapid change. Why wouldn’t we prioritize that?”
Jeffrey also emphasizes the importance of storytelling in mentorship. As someone who builds audience-first marketing strategies, she sees narrative as a powerful leadership tool. “When women in leadership share their real stories, the wins and the mistakes, it humanizes success,” she notes. “That vulnerability builds trust and makes leadership seem possible for more people.”
Outside of her client work, Jeffrey frequently speaks on inclusive messaging and brand ethics at industry conferences. She’s building a mentorship circle specifically for mid-career women marketers navigating transitions into management, entrepreneurship, or specialized strategic roles.
“There’s so much support for entry-level talent, but mid-career is where many women drop off the leadership path,” says Jeffrey. “We need to intervene there, with mentorship that’s practical, flexible, and grounded in real experiences.”
For Jeffrey, mentorship is not just a leadership responsibility. It’s a way of investing in the industry’s future. She believes that as marketing becomes more human-centric and purpose-driven, the role of mentors will become even more essential.
“The real legacy of a marketing leader isn’t just in the campaigns they run, it’s in the people they shape,” she says. “If I can help even one person lead with more clarity, confidence, and compassion, that’s the kind of impact that lasts.”
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
-
Press Release2 days ago
Safetyvalue Trading Center Launches Mobile App V2 With Biometric Login and Real-Time Alerts
-
Press Release1 week ago
The Illusion of Change — A Bold Philosophical Reflection by Adrian Gabriel Dumitru Challenges the True Nature of Transformation
-
Press Release1 week ago
Raven Keiara named Los Angeles finalist for 2025 August Wilson New Voices Monologue Competition
-
Press Release1 week ago
Champion Window Tinting Announces Cutting-Edge Solutions for Energy Savings and Privacy Enhancement
-
Press Release6 days ago
Cloom Tech Offers OEM Wire Harness Manufacturing Solutions
-
Press Release3 days ago
New Kindle Edition Book PERCEPTIONS Philosophical Essays About the Illusion of the Self’ Challenges Readers to Explore Life’s Meaning Through Contradictory Perspectives
-
Press Release6 days ago
Eiotclub: Smart IoT Solutions for a Connected World
-
Press Release6 days ago
Helical IT Solutions Releases Helical Insight 5.2.3, Introducing Advanced Statistical Charts and Enhanced Embedding Features