Dallas personal injury law firm Frenkel & Frenkel has released guidance on insurance company claims practices in the 72 hours following a Texas car accident, and what injury victims should know to protect their legal rights.

Dallas, TX, United States, 2nd Sep 2026 – The first 72 hours after a car accident in Texas can shape the outcome of an injury claim. Insurance companies act quickly in this period, gathering statements, medical releases, and documentation designed to establish favorable evidence before victims have a full picture of their injuries or legal options. Frenkel & Frenkel, a Dallas-based personal injury law firm, has published guidance explaining how this process works and what accident victims may do to protect themselves.

What Happens in the First 72 Hours

Within hours of a car accident report being filed, insurance companies begin building the defense file. Adjusters may contact victims while they are still dealing with shock, pain, and the immediate logistics of vehicle damage and medical care. The timing is deliberate.

Insurance adjuster calls in the early aftermath of an accident can appear routine and helpful. The purpose is often to gather information and lock in a narrative before the victim has consulted an attorney or received a complete medical evaluation.

During the first 72 hours, insurance companies typically focus on several objectives:

Securing a recorded statement. Adjusters may ask questions that seem routine. Statements made early, when victims are still in shock, are sometimes used later to challenge the severity of injuries, particularly when victims report feeling “okay” or describe symptoms as “minor soreness.” Some injuries, including internal bleeding, herniated discs, and traumatic brain injuries, may not present full symptoms within the first 72 hours.

Obtaining broad medical authorizations. Adjusters may request signed releases allowing access to a victim’s full prior medical records. This access is sometimes used to identify pre-existing conditions that could be argued to have contributed to current injuries.

Establishing fault narratives early. Under Texas’ modified comparative fault rule, a claimant found to be 51 percent or more at fault may be barred from recovering compensation. Fault allocation depends on the specific facts and circumstances of each case. Adjusters may work to establish the other driver’s share of fault early in the claims process.

Minimizing injury documentation. Adjusters may suggest that emergency treatment is unnecessary or that victims should wait to see how they feel. Treatment gaps are sometimes later cited as evidence that injuries were not serious or were not caused by the accident.

Why the First 72 Hours Can Matter Medically

Many serious car accident injuries may not present noticeable symptoms immediately. Adrenaline and the body’s natural stress response can temporarily mask pain in the hours following a collision.

Internal injuries, including certain types of bleeding and organ damage, may not cause noticeable symptoms for hours after a collision. In some cases, victims who reported feeling fine at the scene have required emergency care for internal injuries diagnosed days later.

Traumatic brain injuries can present with delayed symptoms such as headaches, confusion, memory problems, and dizziness. Victims who did not lose consciousness may not immediately recognize signs of a head injury.

Spinal and disc injuries may initially cause only mild stiffness, with symptoms such as radiating pain, numbness, or weakness developing over subsequent days in some cases.

Soft tissue injuries, including whiplash and muscle strains, may worsen over the first week as inflammation develops.

What Victims May Do in the First 72 Hours

Frenkel & Frenkel’s published guidance includes several steps accident victims may consider after a Texas car accident:

Seek a medical evaluation promptly. Visiting an emergency room or urgent care facility soon after the accident, even when injuries appear minor, may help establish a clear connection between the accident and any documented injuries.

Be cautious with recorded statements. In most circumstances, injury victims are not required to provide recorded statements to the at-fault driver’s insurance company. Victims may wish to consult an attorney before agreeing to provide any statement.

Review medical authorizations carefully. Broad medical releases may grant access to a victim’s full medical history. Consulting an attorney before signing such documents may help protect the integrity of a claim.

Document the scene and injuries. Photographs of vehicle damage, road conditions, and visible injuries, along with witness contact information and records of all medical visits, can be valuable to an injury claim.

Consult with a personal injury attorney. An attorney can help accident victims understand their rights and navigate the early stages of the claims process.

About Frenkel & Frenkel

Frenkel & Frenkel is a personal injury law firm based in Dallas and Fort Worth, Texas. Founding attorneys Mark D. Frenkel and Scott B. Frenkel began their legal careers representing insurance companies and trucking companies before establishing their firm to represent injury victims. That background informs the firm’s approach to evaluating and presenting cases on behalf of Texas accident victims.

Frenkel & Frenkel represents clients in car accident, truck accident, and other personal injury matters throughout Texas. Past results do not guarantee, warrant, or predict a particular outcome in any future case. Every case is different, and results depend on the specific facts and circumstances involved. No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.

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New analysis from the healthcare outsourcing company finds that non-emergency medical transportation providers lose the most revenue in back-office operations — unanswered calls, dispatch gaps, and broker-compliance issues — rather than on the road.

Vancouver, WA, United States, 1st Sep 2026, Grand Newswire – SS Support Network LLC, a U.S.-registered healthcare and non-emergency medical transportation (NEMT) back-office outsourcing company founded in 2020, today released its 2026 NEMT Back-Office Report and announced a free operations audit for U.S. transportation providers. Drawn from the company’s work across more than 200 clients and over 200,000 processed claims, the report identifies where NEMT providers lose trips, revenue, and broker trust, and finds that the costliest failures occur in back-office operations rather than in vehicles or drivers.

The report arrives as demand for medical transportation rises and broker requirements tighten. Industry data places the U.S. NEMT market at roughly $17 billion with mid-single-digit annual growth, while U.S. Census Bureau projections indicate 73.1 million Americans will be aged 65 or older by 2030. Published industry analyses estimate NEMT driver turnover above 64% annually and put the cost of missed medical appointments to the U.S. healthcare system at approximately $150 billion per year, with transportation barriers among the leading contributors.

According to the report, most providers focus on vehicles and drivers while the largest financial losses occur elsewhere: after-hours calls sent to voicemail, will-call returns left unmanaged, broker portals worked inconsistently, and credentials that lapse unnoticed until trips stop or an audit occurs. SS Support Network states that these gaps reduce trip volume, weaken broker relationships, and lower customer satisfaction even when a provider’s fleet and drivers perform well.

The company reports measurable results from its own engagements. In anonymized client outcomes, SS Support Network released $28,000 in previously held Modivcare billing for payment, generated approximately $9,800 in new broker-driven revenue for another provider within about two months, and helped raise one transportation company’s public review rating from 1.8 to 3.7 through consistent, in-name customer support. In a separate engagement, an East Coast NEMT provider transferred its full back office to the company and expanded from a single state to multiple states while SS Support Network continued to manage day-to-day operations for more than two years.

“Most NEMT owners assume their problem is vehicles and drivers,” said Nimra Khalid, Co-Founder & Chief Operating Officer of SS Support Network. “In our experience, the revenue is usually lost in quieter places — a phone going to voicemail overnight, a broker portal left untouched, a credential that expired. When the back office is corrected, the same fleet completes more trips and retains more broker business.”

Alongside the report, SS Support Network is making a free operations audit available to U.S. NEMT providers. The audit is a written review of a provider’s calls, dispatching, scheduling, and broker activity that identifies specific operational issues and recommended corrections, provided at no cost. The company’s agents are HIPAA-trained and operate under a signed Business Associate Agreement (BAA), working within a provider’s existing dispatch software and broker portals, including Modivcare, MTM, and Access2Care.

“Operators should be able to see where they are losing money, in writing,” Nimra added. “If we are not the right fit, the audit says so.”

The 2026 NEMT Back-Office Report and details of the free operations audit are available at https://sssupportnetwork.llc/.

About SS Support Network
SS Support Network LLC is a U.S.-registered business process outsourcing (BPO) company founded in 2020 and headquartered in Vancouver, Washington. The company provides back-office operations for healthcare and transportation businesses, including 24/7 call handling, NEMT dispatch, patient scheduling, medical billing, and provider credentialing, delivered by HIPAA-trained teams serving clients across all 50 U.S. states. More information is available at https://sssupportnetwork.llc.

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